Tanishq — Anuttara points regarding

Address:

Hyderabad, Andhra Pradesh

I have Anuttara points of worth Rs.319/ in my credit (Anuttara number:[protected]. On 24/04/2015 I purchased gold ring worth Rs.17641/ at your Tanishq KPHB PHASE-VI branch and I requested them to redeem the Anuttara points . They rejected to redeem saying, you will be given a new card called encircle and these Anuttara points will be credited to encircle account.They issued me the encircle card bearing number:[protected].In that letter it was cleared mentioned that "Your current point balance from existing program gets transferred to your encircle account." But surprisingly I received a letter from Mr.Sandeep Kulhalli(Sr.VP-Retail&Marketing) saying my Anuttara points are about to lapse on 12 th June 2015.He sent me a cheque also for Rs.319/ dated 29/04/2015.Again went to Tanishq along with the cheque for redeeming but again they rejected saying their system is not showing any such points.I could not get any proper response from your help desk also. NEITHER YOU HAVE TRANSFERRED MY ANUTTARA POINTS TO ENCIRCLE ACCOUNT NOR YOU HAVE REDEEMED IT.SO I AM REQUESTING YOU TO TRANSFER MY ANUTTARA POINTS TO ENCIRCLE ACCOUNT UNCONDITIONALLY.