[Resolved] Tanishq — bad service | |||
I had purchased a necklace vide BHU/CM/4845 dtd 04.07.2018 from TANISHQ Chandrasekharpur Branch, Bhubaneswar, odisha . Today i.e on 07.07.2018 I had given the same necklace for joining of some extender at around 645pm, the ground billing staff assured me to do the job within 1 hour and gave me the receipt. I came back exactly one hour after at around 8pm. To my utter surprise, forget about completion of my job...even the concerned billing staff had not sent the same to the workshop in 1st floor... even though I had told from the beginning to do the job within one hour as I had some important work to follow up. I tried to contact the shop floor manager to convey my displeasure, but I was told he had gone outside...anyway I had very little time to lodge a complaint.So I left the store immediately. Sir, I can understand sometimes work can not be completed in time...but I am unable to understand why the same was not even sent to the workshop. This is simply horrible to expect from a reputed brand like Tanishq. BK Mallick Was this information helpful? | |||
Jul 13, 2018 Complaint marked as Resolved With reference to my complaint with tansihq, I got a mail from its customer care [email protected]
Dear Binaya,
Firstly, we regret for the inconvenience caused.
We have escalated your grievance to the concern store manager, they will check and get back to you at the earliest.
Kindly take a note of the complaint reference number "4839943541096448"for any future correspondence.
Please feel free to call us on 1800 - 258- 2598 or email us at [email protected] for any further clarifications between 10 AM and 10 PM.
Warm Regards,
Aishwarya
Tanishq Customer Care
But, none of the store Manager has contacted me so far. So it is not resolved. Titan Company customer support has been notified about the posted complaint. Verified Support Jul 23, 2018 Titan Company Customer Care's response Dear Mallick, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced. As per our records, your complaint was already registered with our call center/help desk team on 08/07/2018 and the ticket number is as follows :[protected]. The Store manager has informed that they had already discussed with you that when you are free, they told you to visit the store about 'O' ring size for extending the size of necklace. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
 1 Comment | |||
Comments
thy just give u complaint no and say its been forwarded on high priority and nonsense.. but vl never resolve.. thy just cheat d innocent customers.. dats all thy do
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