Tanishq — Damage to my car during Valet parking

Address:

Tanishq, Greenlands road, Begumpet

I visited Tanishq showroom, Begumpet branch yesterday evening. My car (AP07BP0144) was damaged during Valet parking. There were multiple large scratches and dent on the right side of my car. On asking the driver, he told that the scratches were already there and spoke rudely. Then he told that he will call his supervisor, who came and told me to leave (without even asking my name and other contact details). He mentioned that they will check the CC camera footage tomorrow. On asking to give the same in writing, he bluntly refused saying that he is not authorized to give it. Upon asking that I need some proof of lodging complaint that I reported to them regarding the damage caused to my car, he refused and asked us to return to the showroom and wait. When I went there, that supervisor was not seen initially and I was asked to again inform what was the problem. I requested them to give me an official book/feedback/grievance form so that there would be proof of my lodging a complaint. But they started arguing stating that we have to report online in the feedback form, and there is NO provision of recording grievances in the store. They told me to come to the store again later in case they find any proof of damage. I wrote a letter regarding the issue but no one in the store agreed to take it and sign that they received my complaint. One of the employees, Mr. Satish came and told that none of them were authorized to receive a complaint. On asking me to direct to the concerned responsible authority to whom I can report my grievance, he said that I have to give online feedback. He started shouting saying that I wasn’t listening to them, but they were just giving false assurances that they will check as my car number is listed in the list of valet parking. They were mentioning that there is no provision for reporting any complaint. Finally, I asked them if they can at least provide the feedback book, he replied that there are no feedback books in the store since customers are no longer writing any feedback. Eventually, he said that he will send another employee to search for the book and asked us to wait. After around 10 minutes, they brought a new book. I asked them to give a feedback book that had at least a few entries but I was told that the previous ones were full. So, I wrote the problem very briefly. I haven’t heard from them later.
The lack of provision of lodge complaints/grievances in the store and address them is appalling. The rude, unprofessional, and irresponsible behavior of the staff is totally unacceptable. I request you to kindly take immediate action and resolve the problem.