Dear Team,
Me and my Fiance walkin and placed an order for wedding rings in Tanishq karama centre branch, Dubai, UAE on 17th July 2022 and as per the discussion with the salesman Mr. Mayank, he has committed and confirmed to give the delivery within 30 - 35 days of the order. Once we are making the order we have informed Mr. Mayank that we are flying on 31st August to INDIA for our special occasion and the order should be delivered within 30 - 35 days as committed. The bill was made under my Fiance name (Reeba Cherian) because I was staying in a different emirate.
Today is 25th August 2022 and we don't have any confirmation. From 15th of August my fiance started communicating with the sales staff Ms. Komal about the status of our order and she couldn't give any update. Because of this I personally started calling the branch and texted in the available whatsapp for the tanishq karama centre branch. After that I came in contact with Mr. Ashish.
Ashish took 3 days to give me an update on the status. The status was that it is not yet delivered and he cannot give any commitment on the delivery in this week but he can only try for 31st August which is the same day we are flying to INDIA. And Mr. Ashish informed me that Mr. Mayankh updated him that he didn't give us any commitment or confirmation and he told us it is 40 - 45 days that too he will try.
I have asked Mr. Ashish to take Mr. Mayankh to a conference call because I wanted to hear this from him. Because I am very sure about the commitment your staff have given to me. On the call your staff was refusing all the commitment he has given to me. I have trusted your company and your staff and it's only a few days for me to leave for this occasion. If this person told me 40 - 45 days I would not have made this order because no one will take a chance.
Now who is responsible for this problem I am facing and what is the solution for this?
None of the customers should face this kind of issue.
Appreciate your early response.
Regards,
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