[Resolved] Tanishq — Diamond ring

Anushree Chowdhury

from Delhi, Delhi

Address:	Varanasi, Uttar Pradesh, 221004
Website:	Tanishq

The centre diamond came out and dropped off. I bought it from tanishq store bhelupur varanasi, called them to confirm that will they take any charges for fixing the diamond back they talked very rudely and said they don't know and yes they will take charges.
First of all from a brand like tanishq i don't expect such fault ornaments that the diamond will come out its such a big loss gor the customer and on top of that for your own fault you won't provide the setvice back. I have been a very old customer to tanishq. But after this behaviour i need to rethnik on that.
Send me back the complaint id and let me know will the fix the diamond back.

Kavita chowdhury
[protected]
[protected]

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May 10, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Titan Company Customer Care's response Dear Kavita,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Nov 03, 2016

Updated by Anushree Chowdhury And i received a call saying from complaint team from no[protected] and email id support.[protected]@india.com, they did asked for my account no for depositing the refund amount.
Is it even valid?