Tanishq — False commitment and fraudulent

I think I made a wrong decision by going for Tanishq. People had told me not too, but I trusted the TATA name behind the brand since all my family members and I used to buy ornaments from tanishq, I bought a bangle from tanishq which was 27gms and as the pair was not available that time I placed an order for the 2nd pair, though tanishq charges 21.5% making charges which is very high, but still I ordered in tanishq because the bangle's manufacturer is tanishq and the unique design along with die(frame) is available only with Tanishq, so to avoid any design mismatch, I didn't take risk and went ahead.

But the 2nd pair which delivered by tanishq is totally different and not at all identical. It was 3mm bigger sized and design is also quite different, which was unexpected and that I realised after returning home when compared with first one. It's quite disappointing and waist of my money, time etc also the 2nd one was approximately 7gm extra which is again waist of my money and never got any intimation about the over weight before.
Later when I raised my concern and showed to karigar and store manager in Marathalli(Bangalore) store, even they could easily noticed the difference, but no actions so far.

Now my question is if tanishq can not make the other pair identical why did they take the order and gave me 2nd bangle of 33 gms which is a completely different product. Now I can't wear both the bangle together as it is not looking like a pair, if they would have denied in the beginning I had never placed 2nd order or bought the first bangle even.
As I was totally harassed and lost all my patience I cannot understand why I need to give my first bangle again, which is mine and you are the manufacturer of the product and having a unique product code/design.

I have given the complete measurement to store manager along with photos and videos of both the bangle's. Kindly stick to your commitments and be professional at this situation atleast and get me an identical pair.
We trust tanishq brand because you value customer but at this point I believe your such behaviour is worst and road side local jewellers are better than this, without wasting my time if I would have approached to them they could have made the 2nd pair for me with lesser making charge. There was no point placing an order with Tanishq assuming tanishq have the unique design and product code and can deliver the other pair irrespective of charges and all.

Regards,
Ranjan
[protected]