Tanishq — Faulty chain quality and design

Address:	New Delhi, Delhi, 110005
Website:	tanishq

I bought a chain with item code- 501195cpxgaa00- 18kt cahain on 25th of novemeber 2015. I was attended very nicely by rso- amita at tanishq karol bagh, who misinformed me totally about the product, that since it is 18kt chain it will be way stronger that 22kt and will not break at all, but to my surprise chain broke by itself with in 3 moths time. Not only this, tanishq also misinformed me about the deisgn of the cahain, which was so troublesome for as all my hairs used get entangles in it and it used to be task to clean the chain after that!!!
Now i want to excahnge this chain with another with full payment back keeping the current gold price in mind, as i am not at all liable to pay making charges for faulty design delivered b y tanishq, so, want my full money back without any deductions.
I had given the chain back to tanishq, karol bagh, on 23-02-16 with an expectation on some answer within 10-12 days but again adding to my horrible experience with tanishq - a primier brand, i haven't got any answer till date!!
Can i expect urgent action/response to the above and have the answers with me in a days time?, otherwise i will be forced to take such fraud matter to the consumer court.
Complaint form number- kbt1500381

Thanks,
Neha bhardwaj