Tanishq — Fraud regarding ring exchange We came for buying a ring and gave another ring for exchange which was also Tanishq. The staff was e

Address:

Dlf promenade vasant kunj

We came for buying a ring and gave another ring for exchange which was also Tanishq. The staff was extremely slow and not at all trust worthy. They took 45 min and took the ring inside in some room which was apparently unseen to us and whatever they did. After constant asking they finally came back and said ma’am the weight of your ring bas decreased but here is the catch the weight decreased was so much more than a normal wear and tear would do. A intelligent person here can understand what happened inside the room. Now after having a discussion with another tanishq store manager who we have trusted for years when this was discussed it was even shocking to him as to how the weight could decrease than the expected and normal level. Then when we finally discussed and everything was finalised the sales person - Pardeep says ma’am we wohave to s tfactory to revaluate again because we are doubtful that there is a chip in it. Being so unsure so confused as to what was the problem as well as the solution what is the evaluation after doing it again and again. I just hope whoever visits this store mustn’t buy the jewellery from here because it is a lifetime investment and such fraud might lead you to loss of your hard earned money. Also I would request Tata as well as tanishq as a brand to look out for what sort of staff they are hiring and are they even to be trusted with things like these.
Hope some action is taken and solution is provided.
A long associated customer