[Resolved]  Tanishq — golden harvest scheme

Address:Ahmedabad, Gujarat, 38009
Website:Tanishq (C G Road)

I invested in a golden harvest scheme in november 2017 at c. G. Road ahmedabad branch. I live in uk so i was concerned about how it would work incase i am not in india at the time of maturity in sept/oct 2018. I was advised that my family member could buy something in gold including gold bar/coin but this information provided was not correct. I knew i was not going to be in india and would be there to choose what i can buy. When my family had gone to buy something before diwali this year and as it was my birthday, i was unable to choose anything, as they did not allow sending pictures. Therefore, we were advised we could take a refund of money invested and will be given voucher for bonus amount. However, we would loose the benefit of birthday month/ diwali discounts.
The only reason we agreed to invest in the scheme as we were told i can buy gold coin/bar incase i am not in india to purchase gold which can later be exchanged with jewellery item when i come to india. So please don’t invest in this scheme, this is fraud,

We decided to take a refund before diwali however on every visits my father in told that they will email me directly to complete some form to release the payment. He has visited 3 times and nothing has happened since then. I have not received any email and money is sitting with tanishq. They have also kept the passbook so we do not have anything with us but all payment were mad by cheque therefore we have proof of payment to tanishq. My father was also told that the corporate bank account is closed due to diwali period. This is absolute rubbish.

It seems that tanishq only wants us to invest and but gold from them and that why my money is not being paid back to me. I warn everyone reading this please do not invest in golden harvest scheme as it is pure fraud.

I want someone to contact me and pay my money back asap.
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Dec 17, 2018
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
Titan Company Customer Care's response
Dear Natasha,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our customer care team, please call on[protected].

Sincerely,
Steve
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