[Resolved] Tanishq — non delivery of purchased jewelries even after showing the message of cheque clearance

s.srivastava

from Kenduadih, Jharkhand

Address:

Hazaribagh, Jharkhand

I had purchased three diamond earrings and one ruby embedded gold ring from thanisque outlet at hazaribagh pin 825301 on 21.11.2018 and handed over cheque on u b. I, of local branch. I received message from the bank on 23.11.2018 that the amount was debited at 13.41. At 5.30 p. M. I showed the message of cheque clearance on my mobile in the show room, but they declined to deliver the purchased products on the plea that they have not received any such message from their bank. Despite our request to deliver the articles as we had to gift one of the articles in the marriage ceremony in the evening, they refused ; this caused great embarrassment to me. The articles have not been delivered to me even today despite money has been deducted from my account. Redress the grievnce at your end immediately

Was this information helpful?

No (0)

Yes (0)

Dec 26, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2018

Titan Company Customer Care's response Dear S. Srivastava,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve