Tanishq — Non payment of my money by tanishq company

I have tried to buy online digigold of Rs 1000 through tanishq on 10 August 2023. Amount was deducted. Neither order was placed nor my amount is refunded. I have contacted their customer care number of times and every time they assure that it will be refunded with 48-72 hours. But till now no refund by them. Tata Tanishq company is a fraud company. They are looting my money of our Indian citizens. I advice all not to get trapped in their schemes of online purchase. Till now they have not refunded my amount. Unethical behaviour of company.