[Resolved] Tanishq — not redeeming my golden harvest scheme voucher

anejaanil

from Jammu, Jammu and Kashmir

Address:

#276 , Krishna Nagar,Opp. Science College, Canal Road, 180001

As i had invested in golden harvest scheme of tanishq at jammu showroom for 3000/= per month, on completing of scheme as i had not purchased any thing so after month time company message me that my principal amt of 30, 000/= will be send by cheque & interest voucher of 2250/= i could redeem on shopping from there showroom upto august 2019, as i gone in march 2019 month & made some shopping to gift my mother & made bill on name of my mother, but the cashier refused to less voucher amt from billing amt of gold purchased as he says bill is cut in my mother name but staff not guided me before issuing of bill, they were just making me harrassed that if bill issued on my name only then i can avail that voucher amt, i told them i could give proof that i am using this voucher for my family or just change the bill title but they refused, not bill could be changed and not voucher could be redeemed on mother bill, when i had paid full installment as per scheme and got back my principal amount after 13 months, so when i just want my interest amt which company is giving to get redeem in my mother bill then why they are cheating and playing tactics, kindly get me justice, thanks

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May 26, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Apr 24, 2019

Updated by anejaanil When interest amount if company is giving in form of voucher not cash so if person gone for shopping that too before expiry time of voucher amt and if had done shopping & staff not guided properly & bill cut in name of his family member that too mother but the staff refuses to less voucher amt just giving there excuse that bill should be issue in the name of same person who got voucher amt, firstly no pre information about this, secondly when person is himself present for shopping got issue bill in name of his mother with proof then what is problem for not Lessing the voucher amt or staff not changing the tittle also, just doing harrassment & making fool & cheating of customer, hope my concern will be resolved soon, thanks

Verified Support

Apr 25, 2019

Titan Company Customer Care's response Dear Anejaanil,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

Kindly mail us at [protected]@titan.co.in with your GHS account details and contact details, so that our team can check and assist you better.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Apr 26, 2019

Updated by anejaanil I had mailed my concern already on 23/04/2019 got reply your team will revert me within 24 hrs but nobody called me I called on your helpline no. got ticket no : [protected] talked to Anirudh but of no use I didn't got any reply again today I called on your helpline no got another ticket no : [protected] talked to Anil, just after call they asked for our feed back, what should we give for false assurance & feel like we are begging from you we had invested in your company golden harvest scheme you used my money for 10 months but you refunded my principal amt after 15 months for that also we don't say anything but if you have given us a interest amt in form of voucher 2250/= given time period to use, but that amt if I am using before time period & want to adjust in bill of Kara bangles purchased to gift my mother, but your staff doing Harrassment giving excuse that order is in my mother name, firstly they do not guided me before about this then why I should suffer you less my voucher amt or cancel my order I never ever come to your showroom again just making fool of customer if we should deposit in bank scheme we could get more interest then your company, hope you may take my issue seriously & give instructions to Jammu store for adjusting my voucher amt in my purchase my golden harvest scheme a/c is :[protected] started on 27/12/2017, check my details