[Resolved] Tanishq — old gold exchange

Muskaann

from Dostpur, Uttar Pradesh

Address:	Kanpur, Uttar Pradesh, 208013
Website:	www.tanishq.co.in

I visited the nearest tanishq store today and i was not satisfied with the services. I wanted to exchange my old gold ring of 4.790 gm which was 22k gold when it was bought and first checked at your respective store. But when it was melted and checked again it was found to be 18k gold inspite of me having a receipt of its 22k purity.
Moreover this situation was told to us after we purchased a new gold ring and a pendant which proved to be a great loss as we were bound to purchase the ring and the pendant. Therefore i feel that i may have been cheated.
So i request you to please check into this matter and provide me with the details.

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Jan 14, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Titan Company Customer Care's response Dear Muskann,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve