Tanishq — Old gold rate very low given

Address:

Adajan, Surat.

The tata staff checked my old gold through x ray machine and after checking given price 284000 rs in writing as enclosed photo and also verbally committed to price very maximum 10000 rs and after that given permission for melting old gold but after melting gold given me only 227000 rs.
After that I asking to staff for show calebration certificate of x ray machin and melting machine but certificate also not found at tata tanishq, adajan, surat.