[Resolved] Tanishq — pendant - lock of the pendant detached within 10 days of purchase

Siddharth.rishu

from Kolkata, West Bengal

Address:

Hazaribagh, Jharkhand, 825301

On 29th jan i had bought one gold pendant along with gold chain from tanishq outlet hazaribag.

Within 10 days (7th feb) of purchase the pendant lock is detached from the chain.

When i went to the store to show the pendant. The sales representative guy argued with me that it is miss handling case and we will fix this but you have pay extra for this.

Now my question is why should i pay unnecessary extra charge for this even when i have nt used the product for 10 days

Thanks
Siddharth

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Mar 10, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Titan Company Customer Care's response Dear Siddharth,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

We request you to mail us your product which has defect and invoice to [protected]@titan.co.in. So that we can check and do the needful.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Comments

DevangPatel2019

from Delhi, Delhi

Today I am charged of Rs. 233/- for my Titan watch battery replacement at "World of Titan" shop/showroom at Vishrantwadi, Pune. Also the time in the same watch get started lagging within 8 hours of Titan watch battery replacement . So I feel like being cheated. Kindly suggest further to raise the issue.

Titan Company Customer Care's response, Feb 7, 2019

Verified Support

Dear Devang,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

The attachment is not visible. We request you to mail us your copy of watch receipt and your contact details to [email protected]. So that we can check and do the needful.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve