[Resolved] Tanishq — purchase of gold set

jarpan

from Jalalpur, Gujarat

Address:

382480

Dear Tanishq Team,
This is with reference to my conversation with Your Customer Care Executive "Miss Soni" on 9th Nov 2018 regarding purchase of Gold Set worth 1.2lcas on 5 Nov 2018 by me on your CG road Ahmedabad store. As told by your sales representative in store that if you hold hdfc bank card you get 5% instant discount on bill Max to 5k off on per bill. The price of gold set was Rs120375 and they confirmed that 5k will be instant discount so they swiped my card for Rs 115375. After few minutes they said that offer of 5k instant discount is not going thru on my HDFC card with error as "offer already availed". I told them that i have not visited nor used my card in last 6 months at any Tanishq Outlet but they kept saying that as per system they cannot do anything as it is showing that offer is already availed...they also explained me that this happed due to system problem and all they can do is suggest me to speak to tanishq call center and hdfc bank team to resolve.After that they asked me to pay 5k remaining amount as discount is not applied which i did.
Further i spoke to hdfc credit card team and they have confirmed that offer is rolled out by tanishq and not by hdfc hence they cannot do anything. Also they confirmed that this card is not used at any tanishq showroom in last 1 year and they dont see any error on their server regarding offer already availed. Still i have registered complaint with HDFC CARD TEAM under "complaint no. [protected] regarding offer not going thru and showing as offer already availed". They will take 3 working days to check and revert on this.

Meanwhile I request you to pls look into my case on priority and refund my 5k.

Name : Arpan Jain
Date of Purchase : 05 Nov 2018
Store Location : CG Road Tanishq Ahmedabad
Registered Number : [protected]

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Dec 13, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Titan Company Customer Care's response Dear Arpan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint is registered with our social care team on 12/11/2018 and the ticket number is as follows: [protected]. Your ticket would be addressed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve