[Resolved]  Tanishq — too much increase in making charges for platinum bands within a month

Address:

560016

I ordered 2 platinum bands on 8th of July (Invoice no - PXB/CM/5029) with a delivery date of 8th Aug from Tanishq (Phoenix Marketcity, Bengaluru). While placing the order, I was told that making charges are appx Rs 1000/gram. On order delivery date I was charged with a making of more than Rs 1900/gm.

Also platinum rate decreased from Rs 4350 to Rs 3350, which marks the huge depreciation of value of bands within a month.
One simple explanation I want here, how come your making expenses have doubled within a month and why customer was not notified about the changes and given an option to cancel the order ? This points to a serious discrepancy in pricing and lack towards transparency to customers.

Is Tanishq following any standards for pricing, how the metal price will fluctuate by Rs 1000 within a month and making charge will increase by Rs 1000.
This sounds like I am dealing with a local non registered shop. Both these fluctuations are against customer interests without keeping any standards in mind, and I will be raising this in consumer forum in case not responded properly.