Tanishq — Unauthorized charges/ poor experience

Address:

700137

Hi tanishq team,
I am writing this letter with great grief and bring shame to share the following.
Made a purchase from tanishq (Mia) (Titan company ltd. 9/3 b mukti complex, garihat road leele roy sarani kol-700019) dated-14.09.2015 (Ghl/cm/6053).
I visited them on 25/06/2016 with a dissatisfaction (Are following)
1) 552811slgaba22 (14kt stud rings) – stone fell out of stud and lost.
2) 552811vjya1a22 (14kt bangle) – bangle was dislocated from starting but still managed, earlier it was told that it’s an air passage gap but due course of time i realised that it’s a breakage (The karigar team of tanishq also agreed to the same).
Their observation and judgements:-
1. They sent me to the karigar team to confirm whether it can be repaired or not.
• karigar confirmed that the stud rings will be repaired and the bangles to however i can exchange the bangle with any other product of the same value
2. Informed the same to the sales employee of the mia section.
• he informed the exchange of the bangle will be worth after the deduction of the making charges which came as a shock, as the fault is from tanishq’s end (Manufacturing defect/intentional false justification of the air passage) (Confirmed by your own karigar)
• he informed that it would have been changed with in a months’ time of purchase (The warranty is for a year and not for a month) however i was not known it is a breakage or an air gap till it started hurting my wrist.
• i expected it to be free of cost as it is still under the warranty period.
• without any proper justification he blamed me for the breakage stating it is a handling defecting (Considering me a naughty little todd!), also mentioning that it is not a daily wear (No where mention that mia collections are not daily wear).
• the bangle repair with cost around 1k.
• he gave me a verbal estimation of 4-5k for the fallen stone on the stud ring.
• he blamed that it was again a handling defect (Unexpected for the diamond piece to fall off from a jewellery by tanishq)
• it was lame enough to ask for the fallen piece of diamond (Too tiny).
3) i felt disappointed and mislead to know it was all chargeable hence while i showed by grievance mentioning that i would not want to pay a single penny for the same and if required would approach the consumer forum the sales employee stared negotiating like any other peddlers (Further surprisingly 4-5k dropped down to 2.5-3k).
4) he asked me to keep the products with him for the repair, i refused to do so as it would take 25-30 days according to him, and he was not sure of anything.
5) lastly it was decided that he will confirm the same with his team and will give a call on monday (27/06/2016) but i did not receive any call.
* i felt like i was claiming for a repair or a replacement by a street hawker and not tanishq*
Hence expecting the tanishq team to fix the ear stud and find no reason to repair a broken bangle, replace the bangle with the same worth value (No making charge deductions) and without me being charged any further as the items are in warranty and not handling defects.
Looking forward for a genuine justified solution within 2-4 working days to ignore legal trouble.
Please note - kindly mention in bold that mia collections are not daily wear