[Resolved] Tanishq — very poor service

Shalu Joseph

from Bikapur, Uttar Pradesh

Address:

Gorakhpur, Uttar Pradesh, 273001

Sir
I am very old customer of your brand since 2003. L am from gorakhpur on 23rd we had been to your showroom for my daughter's wedding ring and we stayed there for 45 minutes but no-one came to attend us.
I am vinod henry joseph me and my wife both were there, l think because of our busy schedule we were not dressed up properly and missed the attention.
Sir we are christians and get wedded by gold ring.
With utter remorse l want to add that we could have not able to purchase the ring and going to regret for whole life
This is irreparable damage
Vinod henry
[protected]

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Feb 2, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Jan 02, 2019

Updated by Shalu Joseph Please see

Verified Support

Jan 02, 2019

Titan Company Customer Care's response Hi Vinod,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 02/01/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile
to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Verified Support

Jan 02, 2019

Titan Company Customer Care's response Dear Vinod,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you today; however your number was busy. Request you to please provide available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Steve