Tanishq — Worst Live Chat experience ever!

I wanted to buy some product online and have been reaching out to live chat to show me designs once before placing the order. But support informs me they have provided details to store manager and I should hear by end of the day. It’s been months now but not even 1 time I received any text!! Again tried yesterday and today and querying few things- live chat folks have a way to disable my messages and go offline - the worst attitude ever!!! Atleast they don’t have the courtesy to say no it is not possible and find out some other solution! What a shame to a Tata Brand!! My mom and I have several chits added in Tanishq and will be taking that out!