TATA Capital Complaints & Reviews

I ordered laptop of inr 20000 from tata cliq online webisite on 7 june 2020.
I made payment through net banking. But my order (Order numer :[protected] is not shipped till 9 june, so i cancelled the order (9 june 8 pm). I have received cancellation mail from tata cliq claiming refund is initiated. On next day when i check on tata cliq app, it is showing refund is successful (10 june, 4 am). However i checked my account no such amount was credited. I am continuously tried there customer care number / tata unistrore number [protected] which is situated in vikhroli, it is not reachable.

This company is very unreachable

Regards
Amol pawar
[protected]

-dear sir/mam

I kapil bansal running a home loan with tata capital housing finance limited and i sent a request to tata capital last month for issuing a foreclosure and list of documents for both of my loans.

I have been chasing them for weeks now and two days ago they confirmed that there are charges of rs 5900/- for my property papers retrieval. I was surprised to know about these unnecessary charges levied on my loan account.

I have been requesting to them for waiver of these unnecessary charges and now getting reply that they don't really bother about rbis guidelines and also telling me that these charges are of cersai /interest expenses etc.. I am further clarifying that they have already taken cersai charges during loan disbursal and i have been all interest part by equated monthly installments to tata capital on monthly basis. Below mail from company shows that how they are charging unnecessarily.

Now i am requesting your intervention for waiver of all these unnecessary charges.

Thanks
Kapil
[protected]

I'm very disappointed with this company "tata cliq" as i ordered a coffee maker machine from tata cliq company. I paid online cause there's no cod option available. After that
I got message that my stuff will be delivered within 3 days but few minutes later i got a delivered message.
I'm totally schoked and worried. 😳
I haven't got my thing yet and i lost my money too. One thing guys
There's also no review about any products as it would disclose their fraudulence.
So people i extremely requeste you not to buy any products from this company as this company only come to fooling people and robbed them.

I had cancelled this order on 20th of may 2020, and still waiting for refund. I tried to contact with their customer care 7 times but haven't got the refund yet. They just give fake promise on every call. Now the situation is that i had ordered this from my credit card and the refund will come in the same card and now i have to pay my credit card bill in a week because the due date is 12th june. And once i pay the bill then i can't withdraw the amount as cash from credit card so double amount will be there in my card. The one which i will pay and the other which tata will refund. So i request you to please force tata cliq members to refund it before 11th june otherwise i have to pay more 3-499 from my pocket and then i won't be able to withdraw it as cash. Thank you

My name is minu pania and used to hold the personal loan with you guys
And i have a serious compliant with you guys.

I took loan from tata in february 2019 and my emi started from april
2019. Let me educate you here. This was first and will be my last time
With you guys.

There were some issues with the bank and i have had multiple emails
Exchanged with you guys. I logged complaints saying there was a fraud
On the account and i had put a stop on the account. I got abusive
Calls call centre asking to make payments and sometimes some creepy
People walking up my doorstep threatening my family even after making
Payment because, your collection team is fraud (This happened twice).

This is an harassment. I want an apology from them now. I let it go then….

I have been making payments since august 31, 2019. Here i started
Assuming that i have my payments going regularly. There was lot of
Miscommunication here let me remind you… this was my first time.

My ecs has nothing to do with my cheque book and fraud was educated to
Me by anup, who claimed to be your sales manager on 5th may 2020.

Recently after the lockdown, i get a call from a different collections
Guy and he says i am supposed to pay you for these entire months
Differed amount and some charges too. I was startled here. As per me i
Am differing to pay for 3 months only. Approx 32 or 39k.

Now you are quoting me to pay you for all these days even after paying
You every month. Also, your collections guy never asked me to pay late
Payment charges until now. This is because you wanted to cheat me?

I escalated this matter to your sales manager and my sales guy. It has
Been more than a week i have no answer and also i am questioned and
Asked to make payments.

Very important, my cibil is spoiled because your team member never
Educated me on this. Your team says we can’t do anything now… why?

I have been honest and have been making payments every month post my
Issues. Even now, i am chasing your team and others. Nobody is
Bothered.

Plus your team still has the audacity to call me and blame me itself
For their team faults. I waste my time always to write you guys… this
Time i want a sensible answer. No copy pate… this time i will escalate
This on serious note. I have been patient enough.

Sir apna saman order kiye the lg 1.5 ton ka ac date-22.05.2020 ko lekin product abhi tk parapt nhi huaa hai jabki company dwara mujhe[protected] ko hi delivery dikha raha tha or tb mai order kiya lekin track number milne ke bad mai tracking kiya to[protected] ko hmare muzaffarpur bihar ke hub delhivery courier me received dikhaya gya lekin[protected] ko out of delivery dikhaya gaya lekin product abhi tk nhi mila itna let hone ke karn jo mujhe hani hui hai wo company dwara uski purti ki jay or mera product jald se jald mere ghar pr delivered krwaya jay...

I was sanctioned loan for 20, 80, 000/- on 30.10.2017. Till now i have paid installment for 31 months of rs 5, 53, 474/-. I have seen in the app that outstanding amount was 19, 67, 352/- against loan nomber 10095402.

Paid till date[protected]=1526526/-.
Balance to be paid rs 1526526.

Pls help me why this huge variations in outstanding amounts compared with tata capital app and installments actual paid till now.

Sunil

Since long time coudn't contact on toll free number.. How can i contact about my quarries

Sir i have applied for personal loan online in tata capital address 401, 4th floor kanchanjunega building barakhamba road sir they charged me registration fees 3850, processing fees 12500, then after insurance 15500 then 20000 for gst total they have charged me 50000 rs total and they are not giving my loans amount five lacs which they have told me sir my application number is u65990mh199plc060670
Sir see it is true or fraud
Manharbhai golarana
[protected]@gmail.com
[protected]

Hi team,

Its almost 50 days and nobody from tata capital is helping me, to get out of this situation.

This is regarding my home loan transfer from tata capital to sbi.

I have initiated the home loan transfer process in last december 2019 with sbi and it took approx 3 months to get approved.

I have received the demand draft from sbi on 5th march and went to tata capital, wakad branch to submit and close the loan. But when i reached there i came to know that fore closure letter is not valid and you have to apply new one. (I was not aware and nobody told me this)

Branch manger told me to apply for new one then only they can close the loan, so i have applied for recent closure letter as guided by branch manager and the manager told me you will get after 11 working days i. E 23rd march 2020 and loan will get close on same day. (I have the signed recipt)

Since i was waiting for for-closure letter and due to current covid-19 situation everything got lock down from 17-18 march and unfortunately, tata capital was also closed.

Now the situation is i am paying emi in both the bank which is approx rs 90, 000 and my whole salary is going in paying emi and i have the dd but tata capital is not entertaining me, they are operating i am getting call weather you have paid the emi or not but nobody is helping me to close the loan.

Already raised multiple ticket but getting standard reply. Call centers are closed.

Case id : 13359547 for all details

Now issue is how i close my account and how will i get my money back.

I had a two-wheeler financed bu tata capital and there were 3 emi were due. On 1-feb a field emi recovery agent mr. Amit mourya reached my home and asked for the due emis where he shared all the details of my loan and about my loan contract which i had with tata capital so i paid rs.5000 to him on his googlepay because when i tried to pay directly via tata capital's online payment portal, the server was not responding since last 2-3 months.

I transferred rs.5000 to amit mourya on 1-feb who claimed that he is an employee of company, i asked him for receipt of same so he replied that server is not responding and i'll receive the receipt soon. Then again he visited my home and in my absence he started abusing my mom and shouting to pay him the rest amount, just because of his unprofessional behaviour my mother paid him rs.3600 in case and for receipt of that amount also he replied same as earlier.

After few days i started receiving calls from tata capital stating that my emis are due so i shared all the details with them, then their response was "amit mourya has left his job in month of december-2019 itself so they don't know anything about the payment and was asking me to pay the whole amount again"

Now if he had left his job in december-2019 they how did he got my contact and loan dues details, today is 29-april-2020 and still i haven't received any kind of resolution and still receiving texts from company stating that my emis are due and they're charging penalty on me too.

Kindle look into this matter and do the needful.

Loan contract number - [protected]

Dear sir
I recieved lot of applologize mail from tatacapital managers and customer care team but no solution for closure. Information i have received the information from sales team.

I want to close my od account due to lot problem facing the issues form last july2019 which is not properly communicated by sales team.
Tatacapital sales team not interact with me for explained od loan.
Before getting document signature sales executive communicate by telephone foreclosure 4.5% is on outstanding balance.
Executive communicated loan bt to axis loan account cheque delayed payment interest will paid by tatacapital (Interest amount paid by her own amount which is not in policy reference attached she is resigned the job and switch off the phone) this is criminal offense.
Insurance is also wrongly said for loan security lay off or jobless but i was received the health insurance.)
I was trying to cancelled the od loan from last july2019. Your customer care executive communicated dropdown limit is outstanding remaining balance reference which is audio call attached.
Now my online disposal transaction is blocked last two month. Customer cant use the loan amount but interest detect 1000rs from my savings account against of loan balance 4335rs.
Now foreclosure charges asking for full loan amount rs 53100 drop-down limit is for closure.
Now i was paid outstanding balance also. Your sales credit manager rajabalaji and manigandan both are conveying me to go with leagal.
I want to close the loan with out foreclosure charges. Please do the needful or what i have to do. You people have to tell us.

I had asked help from the employee but he refused to ans me and he ignores my call he says pls stop un necessary text

They deducted twice emi from my account. The original emi date was 5 th april no money was deducted from my account. I proactively paid 9440 on 6th april. It was reflected on my tata capital app. On 8th april 2020 again 9440 was deducted from my account. This is not fair these people are fraudulent and should be sued in the court. This is my email id : paul1234. [protected]@gmail.com and this is my phone number [protected]

Regards,
Ajay paul

Sir i vijaypal singh from Jaipur i want stop payment for my account emi by tata capital
Sir they are sent emi eight time one month
So i want stop payment to my account

The worst service, the worst customer service and the worst delivery mechanism. I ordered a laptop and a laptop ram from tata cliq, first of all they took 5-7 days to deliver the package. The laptop was in immaculate packaging though, but the ram package that i received was an empty box only. I complained about this and the customer service took another week to provide a resolution. They blamed me that i should have checked if the package was empty during the delivery, how would i know if the package was empty, the laptop ram weighs around 50-60 gram only. Donot shop from tata cliq ever, they won't take any responsibility of their failures. They've stolen my my money. This is my order id:[protected]

I placed an order for an hp laptop (Order id[protected] on 18 mar 2020 on tatacliq app.

The delivery date was reflected as 21 mar 2020.

On 21 mar, late evening, i received an email stating that the company was unable to contact me. I immediately checked my details. They were absolutely correct.

Thereafter i quickly responded to the mail, raised my complaint with tatacliq grievance and called up the care.

After several attempts, i was connected to an help executive, a gentleman named abhishek who informed me that the product delivery is delayed as it has not been packed and shipped yet.

Hence, the email was completely fraudulent meant to shift the error onto the customer.

This delay caused me monetary loss and mental agony as the individual for whom the product was meant, left later that evening.

Following the call with the executive, there has been not a single response from the team at tatacliq regarding the fraud mail.

Additionally, the back lit keyboard feature was an important aspect for my purchase. I discovered later that even this has been misrepresented as this laptop does not have that feature.

I have documented all this information and attached evidence herein for the authorities to take corrective action.

To put this case in perspective, i ordered a bag + mouse from amazon on 19 mar with promised delivery on 21 mar. I received it on time.

Hence, i request the competent authorities for a prompt resolution and call for a stringent punishment for sellers who indulge in such condemnable malpractices o[censored]sing misinformation for sales.

I ordered boult audio probass curve bluetooth headphone (Prepaid) on 18th feb 2020. Order id[protected].
I have neither received the order nor the refund. I contacted the customer support 5-6 times still issue not resolved.
Today its more than 1 month and i have not received the refund.
I have attached the order details as the proof.
https://www.tatacliq.com seems to be fraud by cancelling the transit and not refunding on time.

Tata Cliq selling old stock to the Customers, have to be very careful in selecting the vendor for purchasing the item.They deny to return the product in such cases saying get job sheet from the service center.Seller is sending old stock and why customer has to get job sheet travelling to the service center.Customer care putting pressure on customer instead they should check with the seller why he sent the old dated product.We doesn't know such products are used ones or new ones.

Pls find my loan account number 82010714 and sent a letter dated 7th march’20 towards my loan account number 82010714.
I wish to inform you that, tata capital has sanction the loan of rs.2500000.00 on 24.01.2020 and disbursed amount of rs.2, 457, 900.00 on 27.01.2020.
My concern is regarding deduction of rs.32651.00 as an interest on 3rd march 2020.
They have deducted this amount as an interest though i have not used a single rupee from their account. They are saying this is charged to you because amount was in your saving account and i briefed them that amount is in my saving account from first day and nobody inform to me that i have to shift this amount somewhere else. I have informed them that non of your executive have informed me about the process and procedure of the same. At the time of document signing they had told me that sir once you will get your money from tata capital then somebody will come from our office to brief you the complete detail o[censored]sage of this product. Since the transfer of money it is in same account but recently i found that rs 32651/- has been deducted from my account then i contacted tata capital team then they have told me above story.
One more thing that if they were suppose to charge this interest than why they have not charged the same in february 2020 for january 2020. This also seems that they have done intentionally.
I never thought that tata group will also start such kind of things with their consumers. This group is known for their ethics and values.
At last i am requesting you pls refund my hard earned money and send somebody to show me the demo of this product.