TATA Capital Complaints & Reviews

I ordered ifb top loaded automatic machine in tata cliq online store on 6 September 12:22 am, order number[protected] and i also payment through my sbi cradit card Rs 18797.00 and my order is approve and they show my product delivery provide on 9 September 2016 but next 24 hours my product not proceed so i complain tata cliq costumer care[protected] so they register my complaint against delay delivery. my complaint number [protected] and they told my product is proceed with in 24 hours but my product not proceed next 24 hours so i call again customer care and they told he discuss his/her senior manager and call back with in 2 hours but i was not receive any call so i was again call and they told same sentence and same promise but not solve my problem and again i was call many times but not solve my problem so please hep me and registered my complaint and solve my problem.

Dear Sir,
Good evening, This is Antony Samy.A from Tirupur, I have taken used car loan from Your Coimbatore R.S.Puram Branch, My contract no is [protected], I have Pre-closed my Loan on 3rd of August, After 37 days Still i have not received NOC, I am not at all satisfied with your people service, each and every day they are telling reason by reason.Please take necessity action to send NOC today without any delay.
Thanks®ards,
Antony Samy.A
Mobile no [protected]

Booked an power bank on flash sell offer. They have sent it through courier but i didn't receive it due to their own technical problems. I have the invoice copy of that. After a long struggle, they committed to offer me a coupon code with my money refund. I have repeatedly launched a complaint about the matter but they are not taking it seriously. Also there customer service is very poor. Still now i didn't get my money back to my bank account and also the coupon code. Please, i want a serious solution for that from you, so that i could get the booked order.

We were sanctioned/Released a loan (Loan A/C No.[protected] of Rs. 1.5 Crore against our property located at Gurgaon. We have returned our complete loan amount with Interest but Tata Capital Housing Finance Ltd. charged us the penalty of 4 % on the loan amount in addition to Interest.We were not aware about this practice. Kindly help us to get back this 4% penalty amount from the Tata Capital Housing Finance Ltd.
Your cooperation in this matter is highly appreciated.

Thanks

Deep Raj Sharma
52, Shivalik Appartment, Alaknanda, Pocket-A, Kalkaji, New Delhi-110019
Mobile- [protected]

I am really pessimistic and disheartened with the process of bank formalities for Loan disbursement. In spite of all documents submission, detailed verification and processes being followed and despite the Sanction letter being issued to me with my existing Gurgaon residence address which has been allotted to us by Government bank, as my Wife being a Bank employee, I have not received any response of Call or mail notification from tata capital for Loan disbursement till now although during the physical meeting and interaction, Abhishek and Nitin had told that it will be disbursed within a week.
But to my mere surprise, I had been following up with you guys since last two months now and nobody is simply picking up and responding. Such behavior is not acceptable .

No transparency is followed by the Guys, They have no courtesy to even call back or respond to Customer. What service you are delivering to People then. If at all there is any hassle, somebody should have directly called and communicated me about the bug and which is of course not the case here. The time is very crucial for everyone and everybody should respect time for self and others.

I am really fad up and upset on dealings.
Below received from tata capital that your loan has been approved.
=====================================
[protected]@tatacapital.com
Jul 13
to me
Dear Mr. NARESH PATTANAIK,
We are pleased to inform you that your Loan Application no.[protected] with Tata Capital Housing Finance Limited under its Home Loan program has been approved for loan amount of Rs. 4000000 ( Forty Lakh only) with repayment tenure of 240 months. This Sanction is Subject to fulfilment of the Terms and Conditions as may be stipulated in the final sanction letter.

Thank You,
Tata Capital Housing Finance Limited
==================================

Documents provided for residential proof: - Bank allotment letter, marriage certificate and bank statement.
Applied loan : 05 July 2016, sanction letter issued on 13 July with gurgaon resident address.
In the sanction letter the residential address are mentioned but still they are not processing due to address proof is not valid. If address proof is not valid then how in sanction letter the gurgaon address was mention and why this issue came after 2 months ? If address proof is not valid then it should not be consider at the time of applying loan.

Hi, I m 8th pass so hindi me batata hu,
Tata sbi credit card k liye jo banda documents lene or form sing karane aya tha usne mujhe platinum card pe annual charge free or 3000/- k free gift vouchers mileage,
Or first bill me 3449/- charge lag k aya complen ki to us ka kya hua nahi bataya ulta smg aya ye
Dear TATA Cardholder, despite multiple attempts we were unable to establish contact with you.Pls call up helpline no.39020202 for status of your query/complaint.

Jb dubara complen ki to 2 September 2016 ko pata chalega kya hoga k pese dene ya na dene,

Sala 1 September ko du date he matlab or bhi charges lagne he or mera cibil bigadna he ye right he?


Agar charge maaf nahi hua to consumer court jau ya kya karu?

I have given two years bill as my professional charge for title clearing certificate and vetting report. I have mail in this regard to concerned authority of ahmedabad office but i have not single reply given by the authority and not received my call. Reply me. What should i do? Or to which authority and which person i should approached.
Thanks
S. S. Rana
Advocate

I have a tata card which i communicated to their call centre to cancel as i did not want to pay the renewal fee. They have not done so and have been charging me delay interest. The card no is [protected].

I am very fed up with this response and it is affecting my cibil rating for no fault of mine. They have also wrongly entered the dob so i am unable to also reach thru ivr to call centre.

I want to know how much of loan sanctioned and EMI details.As I had purchase TV worth 125000/and I had taken loan amount of 85000/only for. 12 months repayment option.Now I feel the loan is over but still amount has been taken from my account.I had bought the TV in reliance world in Rajarajeshwarinagar Bangalore.

We were sanctioned/Released a loan of Rs. 1.5 Crore against our property located at Gurgaon. We have returned our complete loan amount with Interest but Tata Capital Housing Finance Ltd. charged us the penalty of 4 % on the loan amount in addition to Interest.We were not aware about this practice. Kindly help us to get back this 4% penalty amount from the Tata Capital Housing Finance Ltd.
Your cooperation in this matter is highly appreciated.

Thanks

Deep Raj Sharma
52, Shivalik Appartment, Alaknanda, Pocket-A, Kalkaji, New Delhi-110019
Mobile- [protected]

Hello -

First of all, I would like to mention that even before I have taken the loan amount, I got highly disinterested and demotivated with TATA CAPITAL

I applied for a loan in April and was sanctioned an amount of 3, 00, 000/- on 30th April, 2016
However, I cancelled the same instantly and requested for a closure on this loan which is why the amount was never disbursed to my account.

Got surprised when on 3rd June, 2016, the first instalment was deducted from my account for an amount of 8502/- when actually I did not avail the loan
I got highly dissatisfied and called up the bank to let them know what they are not aware of (Rajendra Place, New Delhi)

The bank said they have registered a request to close the account after I intimated them, which never happened again.

Can anybody now tell me what is going on???

Being pissed, I logged into the web account today, 18th june and again got a nightmare to find that my web account says 11, 839/- due as outstanding against me with a disbursed amount showing as 7, 522/-. Do not know when and how this was disbursed to me and WHY I owe 11K to TATA CAPITAL?

IS THIS THE WAY TATA CAPITAL HARASS CUSTOMERS?

I ALSO SAW ON INTERNET THAT I AM NOT THE FIRST VICTIM, THERE HAVE BEEN OTHERS AS WELL WHERE EMI GOT DEDUCTED EVEN BEFORE DISBURSEMENT OF LOAN. THERE ARE A LOT OF OTHER COMPLAINTS AS WELL. check out: http://www.complaintboard.in/complaints-reviews/tata-capital-l45046.html

Following this - I called up the customer care officer to get my 3rd shock to hear that the request was registered only on 14th June even when I connected with the office on 7th June. What is this delay for and why?
Not sure what is going on? Do you guys do not hear from your customers?

Again, the officer told me that - the system is showing a resolution date of 23rd June. REALLY? You take that long for providing resolution to such matters? Do you not have any prioritisation mechanism and treat your cases based on how CRITICAL they are?

I want someone from the financial institution to go through the complete email to understand the concern and reply me back with an answer which I can digest

I want the money back ASAP into my account which has been deducted along with the bank interest for this delay that I could have earned
And a final confirmation from TATA CAPITAL also required that such things would not happen in future

I have completely paid my loan amount with tata capital. Even though after my final settlement, There is no confirmation from them, that you loan amount is paid. But when i asked for a sibil score, They have kept a 400 amount due on my payment and never notified me. Because of which I was not able to initiate any loan process. I have contacted their customer support and raised a complaint but they just raised a issue and mentiioned they will call back without any further information.

Hi team,

I called up customer care to know my contract number, a lady called “rashmitt” she was able to hear me but pretends as if she cannot hear me, but when i asked her i will write an email, then she says that my voice is low she can’t hear me, atleast she should be polite saying that but she was talking as if i am her slave, illiterate lady, very very poor customer service no courtesy, with this kind of service i just went online to check the feedback on tata capital, looking at you tata capital reputation i am now worried.

Your services are really degrading the brand tata. Please consider the feedbacks given by the customer.

I had closed a loan with tata capital, they deducted a EMI after that, they returned partial money after lots of follow up. a partially money is not given back.

The loan is top up money they have said the partial amount deducted is for document returning, but top up do not have any documents, it is extremely bad service, if you call customer service they say they will arrange a call back which they never do it, call center agents are very poorly knowledgeable.

The loan of Rs.48.00 Lacs was sanctioned on 21.03.2016. Out of sanctioned amount Rs.13.48 Lacs was disbursed on 27.04.2016. The loan construction based and monthly instalment of Rs.3, 37, 030/- is to be paid to the builder. We sorry to mentioned that Miss Kritika Mehra, who initially sanctioned the loan left the company, the second man Mr. Arun Pandey also left the company and now there is no one to talk. We have tried to contact so many time to third person on phone but it was not picked-up. I understand that there is nobody to look after the affairs of Tata Capital Housing Finance Limited in J.S. Tower, Civil Lines, Kanpur. You will appreciate that the installments for the month of May, 2016 for payment to the builder has already been due for payment. You are very kindly requested to please ask your competent person in the office at Kanpur to contact me in the matter so that disbursement can be taken and paid to the builder. My mobile number is [protected].

R.M. AGRAWAL

Dear Sir,
i have Applied Personal Loan from Tata Capital in last week, after submitting of All Documents Properly, All Verifications had been Done from Company,
i provides them all details with Documents
but in last minute company calls me for regret for not approval
the reason behind non [processing is that they can not do verification of My Permanent Address ( Bikaner ) which is on National Highway.
this is not My fault so why the can not do this. why the can'nt explain it before Documents Process.

I have taken home loan for rs.25 lakhs from tata capital visakhapatnam branch, sankarmatham road. My house loan account number is 9251376. I got number of calls to take the top up. I approached your branch of sankarmatham road, visakhapatnam in the month of march, 2016. I met mr. Subba raju. His response to the customer is disgusting. I approached him number of times with all the documents. Now, he says that he has to confirm the location services. Once i was given house loan for rs.25 lakhs and repaying my emis regularly where is the question of checking once again location services etc., i am totally dissatisfied the way your employees are behaving. Now, i have decided to shift over my loan account to other banks which are charging less interest rates than tata capital @9.25% with best facilities (Customer services).

Hi,

This month, my ecs got bounced due to insufficient fund. There wqs an issue with transfer from my other bank so it was delayed. I got a call from the collection agent yesterday and he was supposed to collect the payment yesterday. My ecs amount is ₹3519 but i was asked to pay ₹450 extra. When asked for a reason, i was told its esc bounce charges. Are you guys kidding. ₹450 for bounce when alread the bank has charged me for the bounce which was ₹58. Later i checked the tatafinance website and learned that i had to pay my ecs amount with an additional ₹78 for late charges. I asked the collector to check and find out. This time he comes up with a reason is check bounce. Is a person like me crazy to believe this. If so please produce a proof and i need a reason why a huge amount to be paid for bounce. My customer no: [protected]

Date:- 29/4/16
Respected Sir,
With warm regards and faithfully i request for following Details.
I have taken loan from your Tata Capital Financial Service Limited.
I am very thank ful to Tata Capital Finance Limited.
Unfortunately last week i passed from road and made with a small accident. In that case i lost all my original document from my vehicle. so i humble request to provide me all the details of my Loan and also provide me all the images of my loan documents . if you provide my all documents as early as possible so i can given it all in my nearest bank they also want my loan documents for verification.
If it is possible pls send me xerox copy of the loan documents.
I can only remember my loan account number - [protected]
pls send me Reply as early as possible
Regards
Vikram M Jain
22, Jalsabar Soc,
Dharamnagar
Sabarmati-
Ahmedabad-380005
Gujarat
Mob:- [protected]
For mseveral request they dont submit my documents or nor return to me.

Even though RBI reduced the home loan, TATA capital housing finance ltd (TCHFL) is not changing the rate of interest for the floating rate customers. If RBI increased the interest rate, it will be reflected immediately. To reduce the rate, TCHFL customer care and banking people are asking the money as a processiing fee to reduce the interest. What is the meaning of floating interest in this sense?

By considering this fact, I wanted to switch the back with takeover option (move to other bank). Then, TCHFL asking 5% preclosure/takeover fee. Even preclosure, why should I pay 5%? As per RBI rule, banks will not be permitted to charge foreclosure charges/pre-payment penalties on home loans on floating interest rate basis, with immediate effect. ( https://rbi.org.in/scripts/NotificationUser.aspx?Id=7258 ).

From day one, I requested the list of collected documents for the home loan. Till today, they have not given any hard copy or mailing from TCHFL.
In this sense, ICICI kind of banks are more professional.

Rathan Tata tells so many stories about ethics. What kind of ethics they are implementing inside their own organisations?!!

Avoid this kind of cheating banking sectors. RBI should monitor and give grades for the transparency of each bank.