Tata Capital — level 3 : rm complaint - shivpoojan/ghatkopar

Address:	400701
Website:	RM complaint

On mon, 06 aug 2018 04:24:37 +0530 "sanjeev kumar singh" wrote
level 3



Dear sir



Greeting of the day!



Pathetic response from below 2 level and are made only for show piece.

Please look in this matter as need revert from concern team asap.

Where is my document and why below 2 level not reverted yet. I will following what tata capital mentioned and i am not satisfied and if it still continue, i will raise this last level and also to nhb.



Regards



Sanjeev singh



K finance



[protected]











On tue, 10 jul 2018 18:38:08 +0530 "sanjeev kumar singh" wrote



level 2















Dear sir,







Greeting of the day!















As previously mail id was wrong, so re sending yesterday mail.















Regards







Sanneev singh







K finance







[protected]



















From: "sanjeev kumar singh"[protected]@rediffmail.com



Sent:tue, 10 jul 2018 05:37:41 +0530



To: [protected]@tatacapital.com



Cc: customerservice. [protected]@tatacapital.com



Subject: fw: rm complaint - shivpoojan/ghatkopar



Level 2















dear balakrishna kamath















greeting of the day!















this is bring kind notice that customer care service is pathatic and need to improve in tata capital, not puting customer service head in to,







because some were he is sole responsibe and team is showing what he project.







this i am saying bcz, customer her self complained to customer service about rm but







they said we cant do anything in this case. Customer complaint that rm is not picking up call for last 1 month and she is frightend where is her document, as customer care told her case is not showing in the system. Please visit ghatkolar branch but not helped her and also not given his supervisor no when customer asked. My question is that rm is lying for last 3 month to customer and to me (6 months) also for dsa?







i had given customer name and no in previous mail and you can enquire it on personal level and you will get the heat what this rm had done to customer and how he had ruined the face of tata capital.







i hope i will get revert this time else 2 more level is open.















reagrds







sanjeev singh







k finance







[protected]























note: forwarded message attached















— original message —















from: "sanjeev kumar singh"[protected]@rediffmail.com on thu, 28 jun 2018 17:31:37 +0530







to: [protected]@tatacapital.com







cc: [protected]@rediffmail.com







subject: rm complaint - shivpoojan/ghatkopar























level -1















dear team,















i am associated with bank for last 15 years and started my own dsa







name k finance in ghansoli (Navi mumbai) and my company is doing very







well.







i am in contact with your rm mr. Shivpoojan prajapat ([protected]) for







last 6 months who belongs to ghatkopar branch.







what i assume, being older age he is now, not able to manage







multiple task and he is not fit for this job. Here under mentioned







are my work requests which are not executed by your rm.















code generation :















1 in 6 months he is not able to generate dsa code due to his







lethargic approach. Previously he had tried to open code of my wife







after failing this, for last 3 months he is trying to open my code







in tata capital. I had given all document but till date i was not







aware what is status.















file given for login :-







2 i had given him case of ratna desai for home loan 3 months ago.







it took 3 months because customer office is in kalbadevi and he







wanted that customer will come and deliver the docs to him. He had







seen all document and told customer that this case will 100%happen







and asked for other docs, which customer did. From day one customer







is messaging me about his attitude of not picking or reverting calls







, now customer is so much irate and asking me his manager contact







number, as he never pick up phone or revert through sms to customer.







customer name: ratna desai







contact no : [protected]







i am giving customer details, just call her you will get all







information how he deals with customer and lied to them.















not giving supervisor no & wrong attitude







3 i had requested him three months back, please provide supervisor







number, as he is not able to pick or even not able to judge weather







any case will happen or not.







after so many followup and sms, one day i had sms that if he will







continue behaving like this i will escalate to tata capital. He







called me and said that do what ever i want, nothing happened to







him.







i accepted this challenge and now i will knock last door of justice.















just ask him where is my docs and if he says that there is any







rejection in my code than in what way he had informed to me. Why







customer is willing to do visit tata capital.















please arrange rm for me, who is dynamic and can have multitasking







skill.







i do not want this lazy guy for further business.















regards















sanjeev singh







k finance







[protected]

Note : i had paste mail where i had written letter to customer care to your md, but nothing happen, now i am planning to go court. Pathetic company.