[Resolved] Tata Capital — loan closure

Nanda1982

from Kolkata, West Bengal

Address:

700136

I have been waiting for a loan closure letter since 29th dec 2017 till date. I have followed up with customer care and also with sector v branch office in kolkata.

There has been sereval instances of humiliation and rudeness displayed by a customer care female executive saying there are no escalation process your only option is customer care.

I need my loan closure document to close the loan fully.

Below are the case nos furnished for reference

Dear customer, your request has been registered vide case no. 05735385 and the same will be processed within 7 days excluding weekends and holidays.

Dear customer, your request has been registered vide case no. 06005579 and the same will be processed within 4 days excluding weekends and holidays.

Dear customer, your request has been registered vide case no. 06032420 and the same will be processed within 3 days excluding weekends and holidays.

Dear customer, your request has been registered vide case no. 06047891 and the same will be processed within 7 days excluding weekends and holidays.

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Mar 22, 2018

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

TATA Capital Customer Care's response Dear Nanda,

We apologize for the delay. We have initiated action on your query and our team will connect with you shortly. Thank you.

Verified Support

Feb 19, 2018

TATA Capital Customer Care's response Dear Nanda,

As per our records, the foreclosure letter has been sent the twice on 11th and 16th January on email address [protected]@gmail.com. Please do let us know in case you need any further assistance. Thank you.