Tata Capital — od loan wrong explained while the deal confirmation.

Muthuramalingam c

Address:

Dear sir
I recieved lot of applologize mail from tatacapital managers and customer care team but no solution for closure. Information i have received the information from sales team.

I want to close my od account due to lot problem facing the issues form last july2019 which is not properly communicated by sales team.
Tatacapital sales team not interact with me for explained od loan.
Before getting document signature sales executive communicate by telephone foreclosure 4.5% is on outstanding balance.
Executive communicated loan bt to axis loan account cheque delayed payment interest will paid by tatacapital (Interest amount paid by her own amount which is not in policy reference attached she is resigned the job and switch off the phone) this is criminal offense.
Insurance is also wrongly said for loan security lay off or jobless but i was received the health insurance.)
I was trying to cancelled the od loan from last july2019. Your customer care executive communicated dropdown limit is outstanding remaining balance reference which is audio call attached.
Now my online disposal transaction is blocked last two month. Customer cant use the loan amount but interest detect 1000rs from my savings account against of loan balance 4335rs.
Now foreclosure charges asking for full loan amount rs 53100 drop-down limit is for closure.
Now i was paid outstanding balance also. Your sales credit manager rajabalaji and manigandan both are conveying me to go with leagal.
I want to close the loan with out foreclosure charges. Please do the needful or what i have to do. You people have to tell us.

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TATA Capital customer support has been notified about the posted complaint.

Apr 25, 2020

Updated by Muthuramalingam c All executives who was committed OD loan - Sales Team Divya, Balakannan, pradeepkumar, karthikeyan

All are resigned with in 3 month and left from tatacapital after i was facing this issues. now tatacapital team blaming which i was put signature but they explaind tatacapital terms are customer favour. after release amount all information are fake and said apologizes. I was cancelled the loan due to vocate the address. but they are done with out my verification. after sending mail for deal confirmation. i was not accepted the deal. but the executive said tatacapital executives explaid their effort for loan process after she explaid the Aggrement which is customer favour.

Insurance for Loan Secutiry if IT job less or Lay off customer can claim the insurance. but after 2 weeks i received health insurance. 100% she is said fake.

Dropdown limit is outstanding balance we can pay from principle amount. this also fake. cusomer dont no the bank term names.

Balance transfer cheque delay ineterest tatacapital will pay for during the days. but she messaged 1 week time for waiwer. after said apologies for this fake and piad her own amount and resign the job.

Where is going india all financial team are trapping and threatening the public.

Apr 26, 2020

Updated by Muthuramalingam c Dear Sir
I was written lot of mail to tatacapital sales manager Mr balakannan due to wrongly committed by sales executive. He accepted the issues nd blamed the sales executive they are all agencies. After he guided to ask customer care team. 20/08/20219 August customer care team confirmed the Dropdown limit is outstanding balance i can pay the foreclosure charges on outstanding balance after 6 month is over. Again i request to take new loan from Axisbank and repaid the loan 98% to Tatacapital OD account on Nov16th. After Jan6th i received foreclosure letter which was requested in online portal. Foreclosure charges mentioned for full loan amount. after i sent mail to Sales manager mr karthikeyan rearding this issues. he replied sorry about this issues which was wrongly guided by Customer-care team. After send RBL compalint on 2.04.2020 to tatacapital. i recieved the apologies mail and customer care team shared which was signature before loan application empty nonfillng Documents 14th June. I cant take easy this customer care team apologies for guided wrong direction. Now i suffered more with mental torcher given by Chennai Tatacapital Credit Mr Rajabalaji. Plaese close the loan without charges which was guided wrongly. I was paid Full loan amount. Reply as soon as possible. All mail Screens attached. Audio recordings shared to Tatacapital managment Team chennai.

RBI Compalint NO: [protected].

Verified Support

Apr 27, 2020

TATA Capital Customer Care's response Hi Muthuramalingam c, we regret the experience you had to go through. Please share the details regarding your concern at [protected]@tatacapital.com so our team can connect with you and address it at the earliest.

Apr 27, 2020

Updated by Muthuramalingam c [protected]@tatacapital.com mail ID is BLocked