[Resolved]  Tata Capital — very bad customer service and customer grievance

Address:

560016

My nach mandate form was not approved by my bank and due to which tata capital has been asking me to pay online (My emi). I have requested to many customer care executives to send me a person to get this done right but none came till date. I spoke to nikita from customer care, she bluntly told me, she cant give me contact number of branch, contact number of nodal officer or his/her email address and to add on, she asked me to search google and get it. If i want to search google, why should i call customer service. While taking loan, people come to me so many times but when these issues happen, they will never give the same respect to customers. Very bad policies and customer service.