Tata Cliq — Exchange of old phone not pickup

Address:

07, Pramod Nagar Sector number 01 ,Deopur Dhule 424002

Dear Sir,

I have placed an order at tata cliq online shopping application at 17/10/2020 under condition of my old exchange phone.

Tata cliq exchange/return policy is they can place order 1st then with in 3 working days they can pickup exchange (old) product.

I have recived the new phone at 22/10/2020 but my old phone still not exchange.

I have tried & raised return request to tata cliq support team a couple of time. Since no response found.
When I call every time tata cliq executive gives new ticket number & said your problem will be solved in 3 working days.

But still no one can contact me to exchange my phone.

I have all mails, call recordings & tickets number which gives by tata cliq executive.

I would request you to raise my complaint on priority basis
pick up my old phone & give me my money back as soon as possible.

Order Invoice, All tickets number & detail order Screenshot is attached for your reference.

Ticket numbers tata cliq complaints :-
[protected]
[protected]

Order Detail :-
Order ID :[protected]
Order Placed :- 17/10/2020

My contact :-

Mob no :- [protected]
Mail :- [protected]@gmail.com