Tata Cliq — False promises to process return, no replies, lip service by tata cliq

Hi,
This is regarding the very first order placed on TataCliq and pathetic experience thus far.
We received the wrong color. Called customer care, Swati lekha gupta said the order is not marked as delivered in the system and gave a ticket number 03012308 verbally and said the same will be sent in email and phone. But nothing came in sms or email.
Later we managed to create a return request on the app with images.Later got a call from Suyog, who asked for the outer packaging, he was informed that tape was off on the shabby outside box. Then Suyog started speaking in a derogatory manner to which he was told to connect to someone respectful and professional, he hung up saying someone will call back. No call came.

Any quick internet search shows scores of complaints on Tata cliq and similar such instances.
Kindly process the return/refund immediately without further hassles

order id:[protected]