Tata Cliq — Not refund my money

Address:New Delhi, Delhi, 110086
Website:www.consumerhelpline.gov.in

Order No. -[protected]
Return complaint no - [protected]

On 6 October I bought a Vivo v3 32gb gold of Rs12000, received it on 15 October. I have discovered that the Vivo v3 has the following problem:
1. Seal is broken
2.Faulty item
I complain for refund my money to tata cliq but company are saying that I will arrrange for the vivo v3 phone to be collected or pickup
or will reimburse you for the cost of returning it
But not taken any action & not refund my money
sir please help me
Rahul dalal
phone no. [protected]
+2 photos
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Dear Sir/Madam

I had purchase 1 Xiaomi Redmi Note 3 mobile set which order no is[protected] and transaction no is [protected] from Tata CLiQ which was faulty and returned set to him on 3 sept which return request is [protected] I have called/mail them several time for status but still I have not receive neither amount nor mobile set
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