[Resolved]  Tata Cliq — Order Not received and no updates on regular complaints.

Website:

www.tatacliq.com

I had ordered a washing machine worth 30, 500 from my credit card in the republic day sale, which was supposed to be delivered by 30 Jan, 2020.

I raised a complaint in 30th itself that the order tracking shows - order confirmed and no further updates, and to speed up the process.
I have been regularly calling customer care service, and get update that complaint has been logged, they will resolve it within 3 days, but today is 5th day and no further action is done, even after repeated inquiring from my side.

Today, after calling the team again, they informed they will refund my money back. Also, if I buy the same product again, I need to pay bank interest on my credit card, plus after republic day sale is over it is going to cost me[protected] extra at least.

I am not getting any resolution from their side, and I am not in state to reorder the product, specially this was supposed to be a gift to my wife. We do not want a refund, we want the product asap.

The order details are as follows:
Registered email: [protected]@gmail.com
Order placed on : 23 Jan 2021
Order ID :[protected]
Transaction ID : [protected]
Product: IFB 7.5 Kg Fully Automatic Front Load Washing Machine (ELITE PLUS SXR, Silver)