Tata Cliq — printer

Address:	Bangalore, Karnataka, 560048
Website:	Tatacliq.com

Hi,

To start with let me state that it has not been a very pleasant experience this time shopping with tata cliq. I have mailed the customer team 7 days back and no one is having the courtesy to even respond to the customer or resolve the grievance.in times where e commerce portals are advertising about "no questions asked returns" we at tata cliq are denying to take back the product which has come to me and is of no use to me. After i received the email from tata cliq. I had recievevd an email from tata cliq on 24th oct 12:16 pm from email id [protected]@tatacliq.com.

The contents of the email are stated below:

Hello amit,

We have noted that you want to return product from your last order and have initiated a return request. Your product pick-up will be done in 2-3 working days.

Here’s what will happen:

Step 1: pick up from your address

1.

If you have purchased an electronic product, you will receive a call from our returns team within 24-48 hours, to troubleshoot the issue you are facing. A pick up will be arranged if the return is approved by our team.

2.

For non-electronics category, a pick will be arranged within 2 working days.

Please make sure all tags and labels are intact and manuals and original packaging should be returned as well.

Step 2: quality check

Once we have picked up your returns, we will conduct a quality check to make sure it meets our returns standards.

Step 3: refund

1.

We will take 48 hours to process the refund once the product has cleared a quality check. The refund amount will be credited to your bank account within 7-8 working days.in the case of certain public sector banks, it can take up to 10-15 working days.

2.

If you have paid via cash on delivery (Cod), a refund will be credited to the bank account provided by you at the time of initiation of returns.

3.

If you have paid using a credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order.

View / manage order

Order details

Order placed on 13.10.2018 | order no.[protected]

Since the email said that the return has been initiated and also that i would have received the call in 24 to 48 hours which is by 26th oct 12:16 pm. Since there was no call from the portal as per the tat and the email stated that return request initiated i had gone ahead and booked another printer which has a wifi in it.

The product is packed and kept as it was delivered since i read about the features on the box and then googled about the product. Since the printer was for my daughter who would give all prints thru mobile i needed a machine that could support wifi printing. I tried explaining the whole thing to the customer care executive who kept on saying that he understands my issue but is only responding as per company policy.

Again to reiterate that today every portal is striving hard to differentiate itself from the other and win a customer by providing best service since prices are the same on all the portals.in this kind of scenario getting such cold response after explaining my side of the issue and also telling that the product is in the same condition as delivered the only thing i have been told is company policy.

I would request someone to kindly understand my plight and get the refund initiated as this machine will be of no use and it would be an utter waste of money i do not get support from you all. Let me also say that in case there is any issue with the packaging or product your person can very well deny the return which is acceptable. As reiterated earlier the product is kept with the original seal and the box has not been touched as yet

Looking forward to a solution at the earliest.

Amit kala