Tata Cliq — return of products not encouraged

Address:

600036

I have been a regular customer of tatacliq for purchasing ladies raedymade kurtis for the past 2.5 yrs. Previously i had ordered kurtis and was satisfactory with the product though prices were a bit high compared to other sites. Last month i made a bulk purchase of around 12 kurtis and found 9 are not suitable to me due to various reasons and requested for return. This was the first time i was requesting for a return. But tatacliq has arranged return pickup for only 3 items and they havenot refunded the money yet and the remaining 6 items were asked to send as courier by me. I have made complaints for this and they agreed to arrange pickups again, but they didnt do that and multiple calls were made by them asking me to courier it which they have agreed before. I dont find their service reliable, and felt like they are cheating the customers. So pls think twice before buying from tatcliq as i have stopped purchasing from them due to my bad experience from them.