Tata Cliq — return policy never heard of

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My first purchase with tata cliq
I bought a philips trimmer, but the product didn't perform as intended.
I raised a return request, got a call after 2 days and they asked for the reason for return.
When stated the above-mentioned reason, they said "it's not as per our return policy. I do understand your concern but not able to accept the return.

When every other e-tailer is providing an option to return (No questions asked).
Why is tata cliq not available to provide the same option?

That's the reason tata cliq is left behind when compared to other e-tailers.