Tata Consultancy Services — didn't receive passport cover despite calling multiple times

Website:Tata Consultancy Services Ltd.

While issuing my passport at passport seva kendra, amritsar, the team handling services at the center asked me for buying passport cover and for which i paid an amount of rs550/. This happened on 19th feb 2018. It is 18th april 2018 now and i have no status for my passport cover. My mobile number registered is correct and the address is also correct. However, i didn't receive a single message from them about the dispatch status. Despite calling them multiple times, i didn't receive any feedback. I call them daily (Everyday) and i receive the same answer that the complaint has been sent to backend team you will get a call shortly. This is the same "sentence" i hear daily. Is this the service you provide?
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    Tata Consultancy Services Phone
    +91 79 6607 1100
    +91 80 6724 7777
    +91 80 6724 6666
    Tata Consultancy Services Address
    No 1, Near Nadigar Sangam, Habibullah Road, T Nagar, Chennai, Tamil Nadu, India - 600017
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