Tata Consultancy Services — passport cover not delivered even after 45 days

Address:Hyderabad, Telangana, 500008

Hi, i ordered for one passport cover on 19th november 2018 along with passport renewal application. Till today the passport cover hasn't delivered. The tracking number #eb[protected]in says its delivered. However, it is not yet delivered. How do i proceed to complain? Does post office entertain these complaints or do i need to visit passport office. Or if it is cannot be delivered. How do go for reimbursement?
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