Tata Consultancy Services — Passport protection cover

Address:

TATA INTERNATIONAL LIMITED ,leather and leather product business , survy no 16, pudhuper village, Nandambakam, Chennai 600069 india

I booked my Passport protection cover in passport seva kendra Kolkata, later after like 3 weeks got my parcel from Tata International limited project PPC Chennai with tracking no. EX[protected]IN and order receipt PP[protected], astonishingly the parcel carried only the empty box of the passport cover, there was no passport protection cover inside. I called the customer care, they asked me to email with the photo to their email id, i did the same but till now no reply.. i left like cheated, how can a big organization be so careless of sending empty box!.