Tata Consultancy Services — Regular extra working hours with no extra pay

Address: 560100

Website: www.tcs.com

This in regarding my brother who joined TCS recently after his studies.
With another offer from a different MNC it was me who suggested him to join TCS.

Things started bad as soon as he joined. Being interviewed for a technical role he was put into a technical support role in a process called PWC. I told him to hold on and speak to HR. No luck there. Its as easy for them to say "either this or nothing". As the offer from other company had expired, I have asked him to hold on for an year.

Then comes the next news after a week. 10 hours of work with 1 hour of break on a night shift. And time entered as per TCS timesheet is just 9 hours. thats one hour extra every day from all the staffs. Things did not end there. When they have some sort of a busy day, they immediately ask the staffs to extend 2 hours. Yes..you heard it...12 hours of work a day with one hour of break. This has become so frequent now a days 11 or 12 hours of work has become a regular process. WITH NO EXTRA PAY. Still the billable hours for the staff is 9 hours.

This is when I thought things should be brought to light. People should know how they work as a company. I happened to meet a someone who is not working with this process anymore. He had the same story to say. Its just managers running the show. They say today is a 12 hour working day. Period..Done..No questions asked. Noone dares to..Probably people dont want to screw up their career. Heights of cost cutting..I think.

There was something else that he mentioned too. But this is something that might be happening at all companies..but I thought i will share it as this seemed to be very extreme. People who are closed to managers are always saved and guarded. Others are just cows to milk. Sorry about the language, but thats what it looks like.

Let me tell you 2 incidents I I came to know happened.

1)A staff who is pretty much close to all managers. Was caught for disconnecting 100s of calls. Also as per what I understand they need to log every call. Some kind of documentation for the record. This person had not only disconnected calls, but also not logged them. Its like we getting disconnected contacting phone provider This is what happened, with our revealing the name, they have a warning to all staffs, and they decided to still keep the employee, because this staff was close to all

2) Another staff was caught for a much simple thing (its infact a genuine mistake) as was fired with out a second chance

This is not a complaint on the above mentioned incidents, and I understand that cannot be changed.

My question to anyone reading this is. Does a valid complaint to court or human rights have an affect on the staffs working hours. Its as simple as work 12 hours-get paid for 9 hours. I am sure they might have signed on terms and conditions. But isnt there any sort of law in the country that we can approach on such situations.

Thanks in advance