Tata Consultancy Services — tcs alumni portal not responsive for pf withdrawal

Address:

Electronic city, Bangalore, Karnataka, 560096

Trying to withdraw my pf from tcs
Emp id : 1064330

When i tried to register to my tcs alumni portal; i got a message the id is already created. So i tried to login it throws a message pwd incorrect. So i clicked on forgot password and it takes me to a form which i never remember entering myself. The secret question is not of my choice??? It does not give me an option to reset the password.

Raised a ticket 294249 on 18th december 2018 and have still not heard from them. No clear answers from anybody so far.