Tata Docomo — 3g usage | |||
I have been using TATA Docomo connection for over 6 years now and the number ([protected]) for over 4years. I shifted from Postpay to Prepay due to a lot of issues with my billing and with the intent to move to a different service provider due to the bad network connectivity in Bangalore, however I stayed with Docomo for over 1 year post this change. but today was the most horrific day for me for using the 3g service which I have been using for a long time now. I had used the 3g connection for not more than 10 mins (as per your customer service guy it was much less than that) and when I disconnected the connection it said I have been charged for some 8 odd rupees. Later when I check my balance I was surprised to see a huge amount deducted and when I contacted your customer care guy Jawaad he mentioned I have used 9MB of data in 10 mins. 9 MB in 10 mins for just checking my mails and checking my FB account is insane... I asked your rep to be logical but he was not using his logical sense at all and instead said I used it for 9 MB and hence I have ben charged 100rs. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally over the call, to understand your concerns regarding the balance deduction issue. However, we are unable to contact you, since your call was not answered.
Hence, we would like to inform you that as per our records we found that there is no wrong balance deduction found and you have been charged Rs. 92.90/- correctly as per your data usage of 92.85 MB on 31-Jan-2014 and we regret to inform you that we are unable to provide you the refund for same.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally over the call, to understand your concerns regarding the balance deduction issue. However, we are unable to contact you, since your call was not answered.
Hence, we would like to inform you that as per our records we found that there is no wrong balance deduction found and you have been charged Rs. 92.90/- correctly as per your data usage of 92.85 MB on 31-Jan-2014 and we regret to inform you that we are unable to provide you the refund for same.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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Customer Care
Tata DOCOMO.