[Resolved] Tata Docomo — [protected] disconnected Now claiming as it belonging to somebody

paal.qc

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I am using the mobile No. [protected] for last four years, The sim purchased with address proof of mine. Now when I called to the customer care, they reply comes as the sim belonging to Nagaraj. Pl. check the call details who is the user even I can share you some recharge details what i made from my net banking . 1-Why now you have stopped the No . 2-Last four years I am the user even I have submitted in aadhar card also . Pl. check the details allow the no. for me to use . regards Girijasankar Pal [protected] bangalore

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Pal,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding service. However, we are unable to contact you, since the call was not answered. Further we would like to inform you that we are unable to process your request, kindly we request you to visit the outlet where you have purchased the sim card for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.