[Resolved] Tata Docomo — access money taken for sim card change

amit00017

from Patur, Maharashtra

Address:

Nashik, Maharashtra, 422101

My name is amit d nagpure m using tata docomo number [protected]. Two days back i went to the nearest tata docomo store which is pragati enterprises shop no 6, near regimental theatre, nashik road nashik for changing my simcard as i needed as micro sim for my new phone. The concern person at shop didnt tell me the charges for sim change before hand. After changing of sim they charges me rs 100/- which i felt is way too much. Also they didnt give me any sort of bill saying they dont provide any bill of sim change. They were also quite rude while answering these questions.
Please look into this matter, i m certainly thinking of switching my network just because of this staff and behavior.
Thank you looking forward to your action rather than reply.

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Dec 11, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 09, 2017

Tata DoCoMo Customer Care's response As discussed, We would like to inform you that, Duplicate SIM for Rs.49/- but however that store person has taken 100/- for duplicate sim wrongly, Being a loyal customer of Tata Docomo, an amount of Rs.51.00/- has been successfully credited to your account with the docket number ABAL[protected] on 09-NOV-2017 at 10:25AM.

Nov 10, 2017

Updated by amit00017 I would like to say thank you to CONSUMER COMPLAINTS AND TATA DOCOMO for resolving our issue...