[Resolved]  Tata Docomo — Account activation

Address:

500036

I have been using tata photon service since feb 2012.

They have permanently de-activated the service on 21 sep 2016
Citing non-payment of bill. However the bill due date was 25 sep 2016.
This was a mistake from their side. I have immediately made the payment
And have been following up with them continuously over the customer support
Number (Complaint ref no[protected] to re-activate the service.
Now they asked me to re-submit documents at the nearest tata docomo center.

The helpdesk person at the tata photon center - malakpet branch made some
Calls and found out that the account was permanently de-activated from their
Ide and the actual reason for de-activation was non-submissions of documents.
I haven't received a single email, phone call or text message asking for documents
So it was again mistake at their side for permanently de-activating the service.
They havent even informed me that they were de-activating the account from their side
Also there was no way that the same account can now be re-activated.

Funny part is that it takes four (4) days for them to find out the root-cause
Of the issue. I might have made atleast 10 phone calls to customer care service
And all of them have given me the reason "non-payment" of bill for de-activation
(Please note the due date for paying the bill was 25 sep 2016). People working
At the helpdesk doesnt even know the actual reson for de-activation. Such is
Their pathetic service.

Now the only solution as per customer care executives to fix the issue was
Asking me to apply for a new connection. Initially they were not even wiling
To provide me the same plan. After much deliberations and yelling from my
Ide they agreed to provide me with the same plan. But i had to take a new
Photon account number.

My trauma doesnt end here. The new photon number is not activated at their side.
I have recieved a message with the new tata photon account number advising me to
Call up service[protected] to complete tele-verification. I have done this and
Till my new photon account is not yet activated. (Complaint ref no[protected]

I am highly disappointed with the service that was provided.

They have de-activated my account without my knowledge for no fault of mine.
They haven't even activate the new account. Hence i have decided to bring this to
Your notice so that it gets escalated to proper team in tata photon office.