Tata Docomo — Activating gprs pact without my permission

Address:Dharwad, Karnataka

i am using tatadocomo [protected] no since 3 years last week i called call center regarding my call rate change issue but their executive not entertain the same. without listening me he disconnected my call.seeing after pathetic response i decided to go MNP option that same day from their side i got call regarding why i choose MNP straight a way i disconnected their call.after few minutes i got a sms saying you have subscribed to GPRS5 at rs 5.00 for 0 days through CC. of 25 MB data without my permission their executive activated this service, when i tried to connect their call center no response again, the same service activated 6 times in same day intentionally your their side to harass me.

regards
ibrahim m tadakod
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,

As per the discussion over the call, you have confirmed that your balance has been refunded on 14-7-15. Hence, with your confirmation we are closing the concern as resolved. Further, your MNP(Mobile number portability) request is already been registered with reference number PMRS[protected] and the UPC(Unique port code) for the same is TX331511. Kindly note that the UPC code will be valid till 26-JUL-2015. This is to inform you that after submission of your documents and the UPC code at the recipient operator, we will be receiving a response from recipient operator, after that your MNP request will be processed. However, I request you to contact the desired network service provider to process the MNP request for PORT OUT.

Thanks and Regards,
Customer Care
Tata Docomo

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