[Resolved]  Tata Docomo — add the data pack 3gb for tata docomo number [protected] which was removed for a old person who cannot check validity

Address:Visakhapatnam, Andhra Pradesh

Hello,

The docomo customer number is [protected] and not [protected]
My mother is a tata docomo customer with number -[protected],

She is a old lady, senior citizen and see cannot see the validity of data pack

As the data pack of more than 3gb data is removed on 20th though i recharged with validity of data pack for again 1 month

I request to return back the more or less 3gb data deducted from my mom's account deducted without prior information and no courtesy

Please refund into the account of number [protected] the data pack.
Call me i am ashok and my number is [protected] and return back the datapack of more or less 3gb to the number [protected].

Ashok
[protected]
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Dec 11, 2017
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
Tata DoCoMo Customer Care's response
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Verified Support
Nov 10, 2017
Tata DoCoMo Customer Care's response
As discussed, We would like to inform you that, as per your confirmation you have credited with 3GB 2G data vide docket number ABAL[protected] on 23-OCT-2017 at 15:26:53PM. Kindly note, currently you have 5361.23 MB 2G data valid for 01/12/2017.You can obtain any information related to your account (EX: Recharge information, Data usage and Balance information) by dialling to *191#.
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