Tata Docomo — Amount of~ Rs 500 falsely deducted from my TataDocomo prepaid

Address:

Mumbai City, Maharashtra

Hi, I own a Tata Docomo prepraid connection in Mumbai having number [protected]. From this phone balance amount of around ~ 500 Rupees has been falsely deducted recently without me actually utilising the same, around end of Dec 2014( Date not known as there was no notification) I have reached out to Tata Docomo customer care at no. 121 on 1st Jan, 15 and have spoken to Senior Customer care representative (Monica Agarwal), but in vain, got a cold blooded response, she was not even ready to accept my complaint despite of she confirming that there is no log records which says that calls were made from this number to sum up with that of my deducted amount. I have also wrote to listen.[protected]@tatadocomo.com on 2nd Jan '15, but no response till date. Request you to resolve this at the earliest and credit back the falsely deducted amount. Kind Regards, Ajai George. [protected]/[protected]