[Resolved] Tata Docomo — automatic ldr service activation

niteshvsjr

from Vadodara, Gujarat

Address:

Shajapur, Madhya Pradesh, 465001

Respected sir/ ma'am, i am nitesh verma mob no-[protected]. I haven't subscribed for any ldr service. But yesterday i got message that ldr service has been activated on my no. Before yesterday my balance was 75 rupees. But yesterday 75 rupees has been deducted from my balance showing that ldr service has been activated on my no. I want to say that i don't know what kind of service ldr is and how to use it. And i haven't subscribed for any of these services. After that i called customer care and deactivaed the service. So i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully nitesh verma mob no-[protected]

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Jan 22, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dec 22, 2017

Updated by niteshvsjr Thank you sir...For solving my Problem

Dec 22, 2017

Updated by niteshvsjr Money is Refunded by Company...

Verified Support

Dec 22, 2017

Tata DoCoMo Customer Care's response We tried to reach you at your number, however the number was nor reachable. We would like to inform you that, LDR service was activated by you on 19/12/2017 at 04:48 AM through SDP_WAP mode and hence the balance of Rs.76/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated LDR Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.76/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 22-DEC-2017 at 11:56 AM.