Tata Docomo — Automatic subscribe the LDR and cut the balance

Address:Bangalore, Karnataka, 560102
Website:www.tatadocomo.com

Respected Sir/ ma'am, I am pankaj kumar mob no-[protected]. I haven't subscribed for any LDR service. But yesterday i got message that LDR service has been activated on my no. Before yesterday my balance was 93 rupees. But yesterday 91.54 rupees has been deducted from my balance showing that LDR service has been activated on my no. I want to say that i don't know what kind of service LDR is and how to use it. And i haven't subscribed for any of these services. After that i called customer care and deactivaed the service. So i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully Pankaj kumar no-[protected]
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Dear Customer,
We would like to inform you that, LDR service was activated by you on[protected] at 04:48PM through SDP_WAP mode and hence the balance of Rs.36.62/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.35/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 04-DEC-2015 at 05:09PM.
Regards,
Customer Care
Tata Docomo

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