Tata Docomo — automatically deducting balance

Address:

Surat, Gujarat

I am a TATA DOCOMO customer from Surat, Gujarat.

I received an SMS saying "Hi! You have subscribed to mtv facts Pack at Rs.28.13 till 18/11/2012. To Stop, Dial 155223 or sms STOP FAC to 56060(Free).Current balance: INR 1.00 at[protected]:05 AM"

I immediately sent "STOP FAC" to 56060 to stop the subscription and received the SMS saying "Hi! You have cancelled your subscription to mtv facts Pack. Thank you for using our service."

I was left with a balance of just Rs.1/- on my mobile in the process due to such fraudulent automatic subscription to unwanted junk services. If TATA DOCOMO resorts to such cheating malpractices to add to its profits, it really cannot expect to retain customers for long. I suspect that their system is programmed to leave just Rs.1/- balance in the customer's account since it seems very unreasonable to fix the price of such subscriptions at Rs.28.13, which the company deducted. I want TATA DOCOMO to refund the amount fraudulently deducted and desist from such malpractices in future.

I tried to complain to "Customer Care" but they could not be reached even after repeated attempts. It actually seems that the company does not "care" about its "customers" at all. One of the reasons I had purchased TATA DOCOMO sim was that they advertised that there would be no automatic unwanted subscriptions ever. The company has failed to deliver its promise.