Tata DoCoMo Complaints & Reviews

Hi I am durai pandian from chennai. My number is [protected]. I have changed from Airtel to Tata Docomo through mobile number portability. My sim has been deactivated for the past two days.Reason for deactivation is that they havent received my address proof.Same thing happened three weeks before.They blocked my sim card and ended up calling docomo customer care.They asked me to give the address proof to the nearby docomo store.I produced my address proof to Docomo store in Thoraipakkam,Chennai and they activated my service. They have blocked my number again now saying they havent received my proof even after submitting my proof.I went yesterday[protected] to the docomo store and asked queries regarding my activation.That hothead manager sathish in docomo store,thoraipakkam asked me to throw that sim and buy new one.This is the solution provided for my problem.This is how you treat customer.People working in docomo harass customers mentally.Every time i call customer service,they say your sim would be activated within 24hours.Days gone,still they saying same lie.Dont ever switch to Tata Docomo.Worst customer service.I never felt this kindof harassment while i was using Airtel.I regret changing to Docomo now. Hear me Docomo, You arent Largest Service Provider in India i bet you are the worst service provider in India.Activate my number ASAP Else you gonna lose one good customer.Anywayz i am change to airtel again:))Thankz to MNP.

I am Deepak Kumar from Bangalore
Photoshoot Netwap has been automatically activated on my number [protected]
Plz Deactivate it as soon as possible ..I dont need it.

I Have been using this network since 3years till last month there is no network complaints but last three week i have faced many problems in the network.I have received SMS that i was activated music alerts without my knowledge and they have taken Rs.5 every day and I asked them on Friday to deactivate that and refund the money.They told me that since Saturday and Sunday was not working day we will refund the money on monday.After that they drained the money on Saturday and i have tried more then 100 times to the customercare i have heared every time only that"OUR EMPLOYEES ARE BUSY WITH OTHER CALL FOR MORE INFORMATION CONTACT [protected]@TATADOCOMO.COM"and then the call will be automatically disconnected.On Monday i have contacted them with another DOCOMO number am told them to deactivate the service and to refund the money back to me.They told me that we have option to only deactivate the service and we have option to refund the money only taken from last 48 hours,i asked to refund the money because the mistake is yours,And finally they have told me that we refund the full money back to me,after that they credited me only Rs.2.After that i contacted them asked about that.They told me that we are connecting you to senior officer please wait for a moment.I have been waited more than 50 minutes no response from that.After two days another service named HEALTH TIPS was 658activated for that i have charged more than Rs.35 for that also I contacted them with another number over more than 10 times every time they told me only that we deactivate the service soon and we will refund the money.For that also i have no response whenever I am topup my mobile they have drained all the money with Rs1.01 balance left.After deactivating the service another service named MAGIC MAKEOVER was activated,the problem is whenever am recharged they themself activated some service to drain the money from me.I asked proper reason for that they told me that to turn off service messages,I checked already it was in off.,till now I have problems.I am very disappointed from this network,This is my number [protected].If they will not contact soon I am going to change the network....

Im using tata docomo SIM from past 1 year. From 2 months there is deduction of Re.1 every day from my balance amount without subscribing to any of its services.I tried contacting the customer care.They sent one no to deactivate the sbscriptions but the problem persists unresolved.Im planning to shift to another no..

i am using Docomo network from the last two years i am in 6sec 1ps offer,on last month i put port for the better services but i doesnt recieved any call from the company they assign 1ps 2sec offer and another is not working due to that. i am not interested with the current offer so please assign my previous offer to me...

my number has in lucky draw [protected] has won 850,000 BMW 3 SERIES CAR promo in uk
to claim send ur name gulshan kumar abbres,jassowal (kular)Tel,jagroan Distt,ludhiana ,AGE 20 year old
send to this email [protected]@live.co.uk so plase
sir or madam help me about this mater this my number [protected]
thank you

I was doing an online recharge through tatadocomo.com (official) website on[protected]. I have tried to do recharge of Rs. 98 on [protected]. But their page showed transaction not successfull . Then again I tried for 98 Rs. Recharge but it again shows transaction not successfull. Again one more time I tried a recharge of Rs. 69. It also shows transaction failed. But when I checked my balance in my account Rs. 98 + Rs. 98 + Rs. 69 tatal= Rs. 265 was been withdrawn from my account. Then I tried to contact costumer care of tata docomo they said I will get my balance refund within 5 working days. I called them again after few days when I don't got my balance back but they do no responded well and said to wait for about 4-5 hours. But after all those convesations I haven't received my amout refunded. The ATM though the transaction was done was Of Bank of baroda VISA card no. [protected]. Please help.

Hi Team,

I was using TATA Docomo number [protected] from quite some time. In Dec 2011, I went to US and did not take any incoming calls though I was using that number for messages/to see missed calls. I did not recharge my number for these days. When I came back from US on July 1st, 2012, my SIM was active and I recharged it with Rs. 555 in starting days of July and used it for some time. Suddenly on July 15th, 2012, my SIM got deactivated. When I checked with Customer care multiple times, I received the reply saying I have not used it for couple of months.
My question is why are they waiting for me to recharge and start using it so that they can disable it? How can I get my number and money back?
Please help.

Thanks,
Umed
My alternate number is : [protected].

Hi,
My tata docomo number is [protected], my sim is blocked, pls help me with SIM PUK code
Please Reply soon.

[protected]@gmail.com

Dear Sir, I want to make a complaint against TATA Docomo Officials - Pune Office regarding TATA 3G Dongle Connection (Postpaid) deactivation. I had taken 3G Dongle Internet Connection from TATA Docomo ( Tel No: [protected] / Account ID:[protected]. I had already closed/deatcivated this connection by calling TATA Docomo customer care number and also confirmed the deactivation of it. I had received a call from TATA Docomo Office for final payment of Rs.2560 on 31/12/2011. I had given the payment of Rs.2560 as final payment to collection person Mr.Johnson (He said he is from Global Agency for TATA Docomo) vide Receipt no: 335643. As per him/customer care executive; the connection deactivation letter will be received shortly. However till date I am receiving Calls from TATA Docomo office for bill payments. Some of the calls history given below: Caller name: Pooja(Docomo Collection Dept) Calling date: 21/03/2012 (11:42am) Calling no: [protected] / Caller name: Gita(Docomo Collection Dept) Calling date: 21/05/2012 (03:30pm) Calling no: [protected] / Caller name: Docomo Collection Dept) Calling date: 08/06/2012 Calling no: [protected] /Caller name: TATA Docomo Shivaji Nagar Office) Calling date: 31/08/2012 (11:37am) Calling no: [protected].

Hello,
Iam using a tata docomo number [protected] from past 3 years.Last month i got a message that 30 rs has been deducted from my balance amount for subscribing Devotional portal-ANMOL without any confirmation from my side.I called up customer care and asked them how come some services will be activated by default.They said a simple sorry and they told they can't refund the money back.Then i said atleast deactive all these kind of services and activate "Do not disturb services",i got reply from customer care saying that it takes 7 days of time to do this.
Again after 15 days i.e on 23/08/2012 i have received a message saying that "Your subscription to Devotional portal-ANMOL" has been renewed and 30 rs deducted from my balance amount.So totally i lost 60 rs/-.
How can they active such kind of services and deduct the amount without customer confirmation.It may lead to a bad impression on the service provide/loosing of customers.Plaese do the needful

on google search ,I get information that vulgar messages are coming from [protected],this is a wrong information and some body has done it to tarnish our image,because of this we are forced to close this number,

Some person calling me from [protected] this number in midnight. And using abuse words. Talking nonsence things. I request to tata docomo customer help center please take some strong action on this user.

As per company advertisement of 3G smart life plan of recharge voucher of Rs246.00 and Rs 4.00, I have recharged for Rs 246.00 on 29/08/2012 and want to recharge for Rs 4.00 to get 1GB 3G data but system not allow me to recharge with Rs4.00. System shows an error message during recharge "Sorry,the selected option is not applicable for your number. We have other exciting offers belonging to your region.Browse below and enjoy them."
How can company segregate his customer to recharge option. Due to non recharge of Rs 4 voucher within 48 hours of recharge of Rs 246 voucher I can not get 1GB data. Company cheting me like this.

company advertisement:
SmartLife Plans
MRP (Rs.246) Talktime (Rs.219) Free Data (MB) Special Offer Validity (30Days)
Do remember to buy the Rs. 4 recharge immediately to get 1GB 3G data in addition to the talktime.
(Rs. 4 recharge is optional for all subscribers & should be done within 48 hrs of recharging with Rs. 246 to get the 3G data benefit.) Talktime Validity : As per core account validity of the subscriber.
Data Validity : 30
Rs 4 6 mins. (National + Local) calls free for 3 days, if this recharge is done independent of Rs.246 recharge above 1 GB 3G Data usage valid for 30 days if recharge is done in addition to Rs. 246 recharge within 48 hrs of recharging with
Rs. 246
(This offer is completely optional for all subscribers.)

Dear Sir,

I have got a Tata Docomo pre paid connection , for which they charge unauthorizedly by billing subscriptions of Value Added Services to my account without my authorization. On one hand they claim that call charges are transparent but they keep deducting charges of Rs. 1/- a day. This is absolutely not tolerable. It happens almost everyday.

Regards,

Sanjay Panda

while scratching my recharge coupon's secret code,some of the digits were scratched off..so can you kindly help me with my recharge??
my 10 rs. recharge coupon's serial no. is[protected] ok ,

Am getting unwanted calls from this number +91 [protected]. If i reported to Tata Docomo guys, they are not taking action. Repeatedly getting calls and they irritating with the words. ... they don't have sense?

Dear Sir,

I was having a postpaid number on the name of Mr. kavindra agrawal [protected]. On 22nd feb'12 my sim got damaged i filled a request to tata docomo custmer care on 28 feb to close this number with paying all the dues.
but they haven't close it at when i again get a bill for the above number i called them and they say that they have called me and i was convinced to continue this number but the fact is i haven't said it again i filled complain to close number and after so many months i am still receiving the bill and now they say if i want to close the number i have to pay all the outstanding(ie rental charges for these month from feb to aug as i think)


I am very much harassed of their frequent call for payment

Please help

Regards
Sangeeta
[protected]
[protected]@yahoo.com

Hi Consumer Complaint Team,

I am using Tata Docomo Prepaid ( Mobile No: +91-[protected] ) Connection.

In this area Nahar Amrit Shakti, Near Nahar Sales Office, Chandivali, Andheri (East ), Mumbai, India. I am not getting network coverage and facing

call dropping problem. This is really causing lot of inconveniences.

Please help me to resolve call drop and network issues.


Thanks & Regards
Amit
+91-[protected]

Dear Sir,

I have prepaid sim card of Tata Docomo and my no. is [protected], and services like Buddy Chat, Weight Loss, Mantras, etc. gets activated without my permission and losing my balance each time. Recently I lost Rs. 30 through Weight Loss service and as soon as I recharge my balance again lost Rs. 30 from Buddy Chat. I never ask for this services and they keep coming with this nonsense. Every time I have to deactivate them calling to customer care nos. again and again, but never get reimburse the amount.

I request you to do the needful as soon as possible.

Thanks