Tata DoCoMo Complaints & Reviews

On 31st August 2012 my balance was 70.57 Rs.
Yesterday, on 1st september it became zero rs. suddenly. I had done a 3G recharge of Rs.500 which gives me 1000 mins of local and std mins and in that I had a 3G net balance of 180mb but it also got reduced to 3.83 mb and another thing to note was the internet was not working the whole of yesterday. My Main balance had no chance of getting reduced as whatever calls i make it used to get reduced from my special balance which is still there. If I call the customer care they say my account does not show any details of any deduction. They are not even ready to take a complaint. Atleast they could have the courtesy to check the deductions happening after my last main balance topup of rs.150 on 14th of august. This is seriously heights of looting peoples money

Can any one suggest what is the best to sort this problem ASAP.

My no. is [protected]

i was recharge my internet pack with 69rs but speed was very that's why i recharge it with one day 50MB pack then it automatically null my 69 rs pack balance that is not fair i need high speed that that's why i recharge it with 50MB pack and getting 3g speed, why they null my 69rs recharge balance.

SIR MY SELF ARUNAVA GHOSH SIR I AM FACING A CRITICAL PROBLEM ABOUT MY SIM TATA DOCOMO. SOME SERVICE AUTOMATIC ACTIVATED. WHEN I CALL CUSTOMER CARE THEY TOLD ME MY SELF ACTIVATED THE SERVICE, EVERY DAY I HAVE TO FACE THE PROBLEM TODAY I SEE AGAIN ANOTHER SERVICE PACK ACTIVATED. CALL CUSTOMER CARE. AGAIN TOLD ME THE SAME. SIR I TOLD TRULY I DO NOT ACTIVATED THE ANY KIND OF VALUE ADDED SERVICE PACK. ALSO THEY MISS BEHAVE ME. MY NO [protected].PLEASE SIR LOOK AFTER MY PROBLEM. WHY I HAVE TO FACE THIS KIND OF PROBLEM. I NEED YOUR HELP.

Dear Tata DoCoMo Officer

I have sent the below mail twice to the below mail IDs however none of them replied.

I request you to refund my excess amount (Around Rs 900) during Postpay of the mobile number [protected] just before migrating to Prepaid, now already migrated into Prepay service of Tata DoCoMo. When visited the Tata DoCoMo Koramangala office the manager told they will send a cheque after 45 days.
Please reply and explain if somehow the balance amount was reduced to zero.

[protected]@tatadocomo.com
[protected]@tatadocomo.com,
[protected]@nic.in,
[protected]@tatadocomo.com,
nodal.[protected]@tatadocomo.com,
nodalofficer.[protected]@tatatel.co.in

Dear sir,

i am your prepaid customer.Last 7days my balance deduct,Customer Care are not help me bcoz there are everyday system prob.solve my complain other voice i left to TATA DOCOMO.

The company has deducted more than 30 rs from my prepaid recharge without my consent.I am also annoyed by the calls and messages from the company.I want the repayment and compensation for the inconvienience caused.This is the second time i am complaining of same problem and i have really got frustrated by the attitude of telecom company.
Regards
Raunak Goyal
IITK,Kanpur,UP
[protected]

Hi,

Hi have a TATA photon data Card. Their representative configured on my laptop and it was working fine initially.
When I bought new laptop and tried to configure it , it is not working. I have been following up with thier customer service from last week, but still no one has yet come to configure it on my system. My work is suffering as my old laptop is not working. So, my whole schedule is disturbed. Whenever I call them they say that our technical department will call you in an hour and by evening they will come at your place to get i done. But so far no solution has been provided.
Infact, thier representatives are not all cooperative. They are rude and arrogant lazy people. I have never experienced such bad service ever.

Can any body help me to find a solution.???
Please help. Such companies needs a lesson.

Nidhi

Hi I am durai pandian from chennai. My number is [protected]. I have changed from Airtel to Tata Docomo through mobile number portability. My sim has been deactivated for the past two days.Reason for deactivation is that they havent received my address proof.Same thing happened three weeks before.They blocked my sim card and ended up calling docomo customer care.They asked me to give the address proof to the nearby docomo store.I produced my address proof to Docomo store in Thoraipakkam,Chennai and they activated my service. They have blocked my number again now saying they havent received my proof even after submitting my proof.I went yesterday[protected] to the docomo store and asked queries regarding my activation.That hothead manager sathish in docomo store,thoraipakkam asked me to throw that sim and buy new one.This is the solution provided for my problem.This is how you treat customer.People working in docomo harass customers mentally.Every time i call customer service,they say your sim would be activated within 24hours.Days gone,still they saying same lie.Dont ever switch to Tata Docomo.Worst customer service.I never felt this kindof harassment while i was using Airtel.I regret changing to Docomo now. Hear me Docomo, You arent Largest Service Provider in India i bet you are the worst service provider in India.Activate my number ASAP Else you gonna lose one good customer.Anywayz i am change to airtel again:))Thankz to MNP.

I am Deepak Kumar from Bangalore
Photoshoot Netwap has been automatically activated on my number [protected]
Plz Deactivate it as soon as possible ..I dont need it.

I Have been using this network since 3years till last month there is no network complaints but last three week i have faced many problems in the network.I have received SMS that i was activated music alerts without my knowledge and they have taken Rs.5 every day and I asked them on Friday to deactivate that and refund the money.They told me that since Saturday and Sunday was not working day we will refund the money on monday.After that they drained the money on Saturday and i have tried more then 100 times to the customercare i have heared every time only that"OUR EMPLOYEES ARE BUSY WITH OTHER CALL FOR MORE INFORMATION CONTACT [protected]@TATADOCOMO.COM"and then the call will be automatically disconnected.On Monday i have contacted them with another DOCOMO number am told them to deactivate the service and to refund the money back to me.They told me that we have option to only deactivate the service and we have option to refund the money only taken from last 48 hours,i asked to refund the money because the mistake is yours,And finally they have told me that we refund the full money back to me,after that they credited me only Rs.2.After that i contacted them asked about that.They told me that we are connecting you to senior officer please wait for a moment.I have been waited more than 50 minutes no response from that.After two days another service named HEALTH TIPS was 658activated for that i have charged more than Rs.35 for that also I contacted them with another number over more than 10 times every time they told me only that we deactivate the service soon and we will refund the money.For that also i have no response whenever I am topup my mobile they have drained all the money with Rs1.01 balance left.After deactivating the service another service named MAGIC MAKEOVER was activated,the problem is whenever am recharged they themself activated some service to drain the money from me.I asked proper reason for that they told me that to turn off service messages,I checked already it was in off.,till now I have problems.I am very disappointed from this network,This is my number [protected].If they will not contact soon I am going to change the network....

Im using tata docomo SIM from past 1 year. From 2 months there is deduction of Re.1 every day from my balance amount without subscribing to any of its services.I tried contacting the customer care.They sent one no to deactivate the sbscriptions but the problem persists unresolved.Im planning to shift to another no..

i am using Docomo network from the last two years i am in 6sec 1ps offer,on last month i put port for the better services but i doesnt recieved any call from the company they assign 1ps 2sec offer and another is not working due to that. i am not interested with the current offer so please assign my previous offer to me...

my number has in lucky draw [protected] has won 850,000 BMW 3 SERIES CAR promo in uk
to claim send ur name gulshan kumar abbres,jassowal (kular)Tel,jagroan Distt,ludhiana ,AGE 20 year old
send to this email [protected]@live.co.uk so plase
sir or madam help me about this mater this my number [protected]
thank you

I was doing an online recharge through tatadocomo.com (official) website on[protected]. I have tried to do recharge of Rs. 98 on [protected]. But their page showed transaction not successfull . Then again I tried for 98 Rs. Recharge but it again shows transaction not successfull. Again one more time I tried a recharge of Rs. 69. It also shows transaction failed. But when I checked my balance in my account Rs. 98 + Rs. 98 + Rs. 69 tatal= Rs. 265 was been withdrawn from my account. Then I tried to contact costumer care of tata docomo they said I will get my balance refund within 5 working days. I called them again after few days when I don't got my balance back but they do no responded well and said to wait for about 4-5 hours. But after all those convesations I haven't received my amout refunded. The ATM though the transaction was done was Of Bank of baroda VISA card no. [protected]. Please help.

Hi Team,

I was using TATA Docomo number [protected] from quite some time. In Dec 2011, I went to US and did not take any incoming calls though I was using that number for messages/to see missed calls. I did not recharge my number for these days. When I came back from US on July 1st, 2012, my SIM was active and I recharged it with Rs. 555 in starting days of July and used it for some time. Suddenly on July 15th, 2012, my SIM got deactivated. When I checked with Customer care multiple times, I received the reply saying I have not used it for couple of months.
My question is why are they waiting for me to recharge and start using it so that they can disable it? How can I get my number and money back?
Please help.

Thanks,
Umed
My alternate number is : [protected].

Hi,
My tata docomo number is [protected], my sim is blocked, pls help me with SIM PUK code
Please Reply soon.

[protected]@gmail.com

Dear Sir, I want to make a complaint against TATA Docomo Officials - Pune Office regarding TATA 3G Dongle Connection (Postpaid) deactivation. I had taken 3G Dongle Internet Connection from TATA Docomo ( Tel No: [protected] / Account ID:[protected]. I had already closed/deatcivated this connection by calling TATA Docomo customer care number and also confirmed the deactivation of it. I had received a call from TATA Docomo Office for final payment of Rs.2560 on 31/12/2011. I had given the payment of Rs.2560 as final payment to collection person Mr.Johnson (He said he is from Global Agency for TATA Docomo) vide Receipt no: 335643. As per him/customer care executive; the connection deactivation letter will be received shortly. However till date I am receiving Calls from TATA Docomo office for bill payments. Some of the calls history given below: Caller name: Pooja(Docomo Collection Dept) Calling date: 21/03/2012 (11:42am) Calling no: [protected] / Caller name: Gita(Docomo Collection Dept) Calling date: 21/05/2012 (03:30pm) Calling no: [protected] / Caller name: Docomo Collection Dept) Calling date: 08/06/2012 Calling no: [protected] /Caller name: TATA Docomo Shivaji Nagar Office) Calling date: 31/08/2012 (11:37am) Calling no: [protected].

Hello,
Iam using a tata docomo number [protected] from past 3 years.Last month i got a message that 30 rs has been deducted from my balance amount for subscribing Devotional portal-ANMOL without any confirmation from my side.I called up customer care and asked them how come some services will be activated by default.They said a simple sorry and they told they can't refund the money back.Then i said atleast deactive all these kind of services and activate "Do not disturb services",i got reply from customer care saying that it takes 7 days of time to do this.
Again after 15 days i.e on 23/08/2012 i have received a message saying that "Your subscription to Devotional portal-ANMOL" has been renewed and 30 rs deducted from my balance amount.So totally i lost 60 rs/-.
How can they active such kind of services and deduct the amount without customer confirmation.It may lead to a bad impression on the service provide/loosing of customers.Plaese do the needful

on google search ,I get information that vulgar messages are coming from [protected],this is a wrong information and some body has done it to tarnish our image,because of this we are forced to close this number,

Some person calling me from [protected] this number in midnight. And using abuse words. Talking nonsence things. I request to tata docomo customer help center please take some strong action on this user.