Tata DoCoMo Complaints & Reviews

Hi,

i had a purchased postpaid tata photon plus connection ([protected]) in bangalore, Karnataka in march 2012 . I given a request to change from postpaid to prepaid in Bangalore in July 2012. it got converted based on my request and submitted the documents at tata docomo store in Yelahanka new town, Bangalore..

But after 10 days it is disabled due to the documents are not received, but again on 16 august i submitted the documents at tata docomo center at CMR layout, Vijayanagar, Bangalore. I.e In the mean time i have given my documents again for 2 times in 2 different tata indicom stores in Bangalore (based on the customer care executive told ) still the issue is not resolved.

Am tired on calling customer care, and submitting documents again and again. i want to get the resolution for this ASAP. Iam not willing to change the device(other network) so please do the needful......

With Regards,
Praveen Kumar S.K.

my tata docomo sim card is registration failed..........i go in service center pune......she told that your sim card not activate in future..........some balece in sim...please solve this problem..
number is [protected]

To,

Customer care/ Cancellation dept - Tata Photon.

I have called up Tata Photon customer services :[protected] multiple times in order to cancel the connection number : [protected] since June 2012. I have been assigned many request numbers but services were not cancelled. Few of the previous request numbers were :[protected],[protected], 32306423

This connection was being used by one of our relative. Due to some financial problems, she was not able to pay the bills. Due to non payments of bills the matter went into litigation. Since the connection was on my name , Tata Photon's collection people and lawyer told me to settle the full and final bill at earliest and services will be cancelled. I made the full and final payment of Rs 2260.00 as on June 05' 2012. The connection was already deactivated due to non payment of bills. I was assured by collection people that services will be cancelled on payment of due bill.

since I paid the bills, I am continuously following up with their customer care department to get the cancellation
confirmation. However everyday I get calls from their retention department daily to switch to lower rental plan. I have told them so many times that services should be cancelled when I have paid the full and final settlement.

There is zero data usage and I am not using the connection, still their billing department billed me for an amount of Rs 1022.00. Now I get calls from collection department to pay the bills. It is simply an ugly malpractice being followed by Tata Photon. They force people to switch over to lower rental plan. When you tell them that services needs to be cancelled , they disconnect the phone. The harassment reached to its height when they called up on alternate phone number of our house which was attended by my 10 years old daughter. And they told her that we are switched over to lower rental plan.

I just don't' understand how this company managing its customer's who belongs to a prestigious business group called TATA !

I bought Tata Photon because I was a former Tata group employee. I never thought I would had to undergo so much frustration and harassment simply for the cancellation of services.

M Negi

Sir/madam
with reference to my complaint, as i am customer of tata docomo i am not satisfied with the service regarding my complaint.
my phone no: [protected]
For your kind information that on 26-8-12, without my permission Rs 30 was deducted for call tunes.for which i stop the service but my amount so illegally deducted is not returned, This happen to me second time in last month where i have been charged unlawfully, why tata docomo is doing wrong practice.
I request to handle the matter and return my whole Rs 30 in my mobile a/c as soon as possible which was deducted without my permission.
If you will do this type of service once again, i will not longer continue this type of malpractices & also i this ever happen to me again, i will be forced to file consumer suit & submit the complaint to TRAI for harassing, it is not about amount, but an unlawful deduction of amount.
Return my amount immediately.
Hoping to get best services.

please contact via email only.

Thanks

From:
Ronak
[protected]
Bangalore(Karnataka)

MY Tata docomo number is [protected]. my pin is blocked. i need puk code. plz help to solve it.

i lost data connectivity and i called customer care regarding this and asked for the internet settings for my mobile..they said they ll send the same in 30 mins but i hadn't received any settings for 4 hours,so i again tried to call them but they simply ended my call with automated voice saying that the officer is busy..i waited for a day and called them again,they answered in a frustrated manner that they had sent me the settings but i argued with them that i didn't received anything like that..once again they said they ll send me settings again..but i didn't got the settings yet even after a day..i m on my GPRS add on pack for 1 month,but i can't able to access my internet due to incorrect settings for past 2 days..they are exploiting my money..help me to sort this..my mobile no:[protected]...mobile model: samsung galaxy GT-I5510

Re: Complain Against Tata Photon [protected]

Dear sir

I want to register complain against Tata Photon because of notice issue after 1 year . Issue as below

I haven't intimated about advance rental plan renewal. My advance rental plan starts on 24-dec-2011, but i made closure request on 20-dec-2011., But they are not ready to close the connection and say close connection after paying full 1 yr advance rent even if i have not use same for whole year and i haven't use 1 time also.

I also surrender the device to my company, and get closure for the same. But after 1 yr i get Notice from Photon card that i have to pay advance rental even if in whole 1 yr i have not use single time, why i can pay if i have already intimated them well in advance for closure. and also they do not do monthly exercise like your payment due, etc. via email or phone or home address communication to bring out notice that they have not close so we take care well in advance for closure action


this is very ridiculous behavior from Tata Photon team. Find the below conversation where i have already intimated them.

do the needful

shailesh
(+91-[protected])
shailesh.[protected]@gmail.com

Sent: Tuesday, December 20, 2011 12:24 PM
To: customer.[protected]@tatatel.co.in
Cc: Dawn, Papiya (EXT-Other - IN/Ahmedabad); Parmar, Jignesh (NSN - IN/Ahmedabad); 'shailesh.[protected]@gmail.com'; 'naval.[protected]@tatatel.co.in'; 'nirmal.[protected]@tatatel.co.in'; 'satyendra.[protected]@tatatel.co.in'; 'Customercare.[protected]@tatatel.co.in'

Subject: Clarification TATA Photon number [protected]
Hi

I don't want to continue below plan. Note below mentioned data:

Tata Photon number: [protected]
Account number:[protected]
Tariff Plan: HSIA ARP [protected]@7000ARP Plan
Due date: 24-Dec-2011

Actually I do not want to continue this Plan. Right now Outgoing service
suspended due to not paid bill, but kindly close this account. I do not
want to continue...

Kindly acknowledge the same



Thanks
Shailesh
[protected]
(shailesh.[protected]@gmail.com)

With reference to my mobile number [protected].I have requested TATA DOCOMO for post bill credit limit freeze upto Rs.1000.After reaching the amount of Rs.1000 my services will be stop.

Previously TATA DOCOMO did the same.But during last month bill (Bill Number [protected] Dtd.05/08/2012) they are not stop my services and quote the bill of Rs.1945.

However i request again for the same and filed the complaint at their customer care as well as their customer service ID (customerservice.[protected]@tatatel.co.in).

But they are not solve the problem and give pressure to pay the bill of Rs.1945.

Again today they stop my outgoing services without solving the problem.

However to start the services i paid the amount today morning .

Kindly take the necessary action at your end.

Hi,

My Tata Docomo relationship number is[protected]. Today I received a message to deposit Rs. 2204 to keep my connection active. Surprised I checked the usage in one of my cells and found that between 5th August and 24th August total consumption of data is shown as 162913 MB (i.e. around 163 gb). This is unbelievable considering the fact that I used the Internet to access a few web pages once in a while. Secondly, consuming that much data in broadband services too will take around a year for my daily usage.

This is very concerning. I called up customer care for clarification and raising a service request. The customer care representative refused to log a request.

I would like to to do the needful as soon as possible. I am hoping that I will not become a victim o[censored]nfair charges.

Thanks & Regards,
NP

Sir,
in my handset there is a tata docomo sim card in which m-check message is coming frequently. I want to stop this message .
for this I will be thankful to you..
my number is [protected]....

I have been subscribed to some NETWAP services without any

application or confirmation from my side or any notification from

the service provider's side. This service automatically deducts INR

30 from my account every month. All I get is a message from

NETWAP. The message i got today reads "Apple alleges

Samsung sales results of copying

http://mobile18.in.com/docomowap/rt/?refid=TECH".
I have sent five consequent messages to unsubscribe to this

service, I have not received a positive response from the service

providers. I request to do the needful or i will have to switch to

some other network becoz I have switched from AirTel to

DOCOMO for better services but......

My mobile number is [protected].

Poor Internet speed if opt for 2mbps the plan fluctuates between less than 1mbps and 1.5mbps you will never get 2mbps, same problem at another location of ours where we opted for 4mpbs but the speed is always much lower.

New account beware - they are notorious about the Credit Limit is not more than Rs.1,000 per bill, if your bill is more than the credit limit (which they say they cannot increase for first 3 months) they disconnect the Internet service without prior intimation by phone call or email, this is against consumer laws and is unfair trade practice.

You are forced to pay up but even after paying the dues before due date and providing proof of payment they don't re-start the service.

No amount of phone calls and emails to their helplines can help you.

They take their own sweet time of 3-4 days to re-start the line even for commercial business owners who have to faces losses being without email and Internet for so many days,

This happened with me at two of our locations, for consecutive months, we went without Internet services for 3-4 days each time each line, and they do not adjust or refund for the days they did not provide you with service. Even if you have a fixed package of say Rs.1090 for 4MBPS per month, they know the package is fixed and the amount is bound to exceed their provided credit limit of Rs.1000.

Unethical unfair trade practices and non refund of amount for days no services provided for.

I am going to file a complaint in consumer court also on Bloomberg TV show for a refund.

I have subscribed to mobile Internet pack in TATA DOCOMO. till 3 Months back It worked fine. But now I am unable to connect to Internet properly. If I try to connect getting messages like “Network Busy”. I have to keep opening site around 10 times to catch the Internet connection. If I call customer care they tell like network is busy because all customers are using(It is just like “I have to wait for my turn to use the Internet”). How many times I have complained no response from them. my mobile settings are correct and my mobile in good working condition.

I am using Net banking, because this problems my transactions are failing.

Should I wait to connect to Internet. It seems like call to a TV program in that we have to keep trying to connect call.

I am getting irritated with this service of TATA DOCOMO(CHENNAI/TAMILANADU). Please provide a solution for this. Thank you.



Name: Raju Boddupalli
Mobile: [protected] (Prepaid TATA DOCOMO Chennai)

Hello Sir,

I am using [protected](AP Docomo) since from 5 years till 20th July @2012 after that i have been switched off my mobile becoz of work i went pune. now i am trying to switched on my mobile the message showing registration failed.
for that i called Docomo customer care they are say that number was ported to IDEA on 4th August 2012, but i did't did this one and that number is using some other person and he is saying he purchased that number by paying of 5000/-rs in the show room.

Q1) who did the number portability?
Q2) how to get my number back?
Q3) Whom we need to contact for this?

Number:[protected](Docomo)
Sim Number is[protected]

Thanks Advance
SANTHOSH ALOOR
[protected]

Hello
My query is following
1. My old profile change without my info.
2. I call to customer care but no perfect answer.
3. I have compliant 21Th Feb 2012 to continue and no profit new profile.
4. give me my old profile.

from last few years I am using Tata docomo prepaid plan .no[protected] ,On 23August 2012 evening suddenly I got msg your balance is ₹ 58.78 after I send a msg to customer care to know how ₹ 99 is dedicated from my account there I don't find any ₹ 99 details then I call to customer care they told I will refund your money with four hours they still not return my balance

Dear Sir,
I'm Manjunath. I'm using Nokia 5230 mobile phone. My Contact Number is [protected]. My cell phone gets restart again and again when ever i use Docomo Sim. But my cell phone will be fine if i use other network sim cards. There is a problem with docomo sim card. I checked this by using 2 docomo sims. Please help me regarding this issue.

Thank you.

Dear Sir/Madam,

I am again facing same type of issue and not getting any proper response approximately 100s is deducted from my balance, each morning 3 rs is deducted. When i call to customer care they say a divin service is active and renewal and say we not give u refund just deactivate that service and again this was not happen but today complete 2 weeks and daily deduct 3 rupees and not getting any refund plus loss of balance daily.

I also try to contact any Supervisors but the customer care persons say all seniors are busy at that time, please update me on this.
I need quick action.

Thanks
Narasimha murthy
Mobile Number : [protected]

Hello. My name is vishal chheda. I have been using a tata docomo sim card since 2 years. But for last few months i have been experiencing an unnecessary deduction of balance by automatic activation of some packs which i dont use anytime. I talked to the customer care n ask for refund but they refused to give it back. Its my humble request to the authority to take this problem seriously because i have lost hundreds of my rupees in such kind of frauds. And i have this last option left. So please take some serious action and get my refund back.
Thank you.

Respected Sir

I, Rajat Jain student of IIT Rajasthan want to say that last month I buy a sim of ‘Tata Docomo’ from Ganesh Photosatat shop, Sabji mandi Ratanada, Jodhpur. I attested all my original documents to activate the sim.
After two weeks, I got a call from the company to again submit my original documents. I went to the shopkeeper regarding this problem on the same day. He sent me to the Docomo office at bhairon ji circle, from where I came to know that my docomo number is owned by some other person. I again went to the shopkeeper for this matter. He asked me for my documents again. I again submit my voter ID, my photograph, bonafied certificate issued from IIT Rajasthan. But after few days my outgoing calls and messages get banned. I talk to the customer care of the company and visited docomo office personally but they said your documents doesn’t match with the previous one. My sim is not registered with my details and name but with some one else.
At present, no one is taking the responsibility of this cheating. I had to buy a new sim for this period.
I request the higher and concern authorities to look into the matter and punish the culprit. Along with this I want my money back which I spend during this trouble. Here I mention all the necessary details.


My docomo number: [protected]

Money to be reimbursed:

• Docomo sim has the balance -- 87.41
• Docomo sim has the message pack worth – 44
• Docomo sim has the std pack worth -- 25
• Transport expenditure (for visting docomo office) --55
• I had to buy a new sim worth -- 120

Total --331.87



My new contact number : [protected]

Thanking You
Rajat jain
Student of IIT Rajasthan
email: [protected]@iitj.ac.in